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Job Details

The New York Times

Senior Staff Editor (REQ-012819_New_York)

Arts, Design, Entertainment, Sports, and Media



Full Time


New York, New York, United States

The [Register to View] target="_blank">mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

Newsroom Development and Support seeks an experienced journalist with demonstrated technical support, training, and developer skills to join our team in the role of senior staff editor, publishing support, based in New York. This is a fast-paced job for someone who is excited to make daily contributions to the continuing evolution of our newsroom, to learn new skills daily, to be part of a collaborative global team, and to work at the forefront of changing technology.

The publishing support team within NDS provides front-line, first-responder support to our journalists all over the world on a 24-hour basis. We are based in New York, London, and Hong Kong. As The Times invests heavily in developing technologies, and continues to grow as a global publishing entity, our team’s mandate is expanding rapidly—we train staff to use our increasingly nimble publishing tools, monitor the releases of new feature sets, provide access across a variety of platforms, debug urgent problems in both print and digital publishing, prescribe workarounds, advise on best practices, and escalate urgent problems directly to developer and product teams. We also write code and build useful tools ourselves.

This is a job for someone who enjoys working with a variety of interdependent teams, including product, engineering, and top newsroom leadership, who looks forward to facing down new challenges every day, adapting to a constantly-changing environment, and helping people all day long. Our staff members enjoy a great deal of access, agency, and responsibility in their work on the front lines of supporting our newsroom.


  • Provide front-line, best-in-class publishing support for all global platforms, tools and workflows by monitoring all major publishing support channels. This includes both digital and print platforms. The senior staff editor will be asked to develop expertise with our print production application, CUE Print.

  • Act as the connective tissue between our users and the technology and product teams who build their tools.

  • Offer fast, creative workarounds to remove digital publishing roadblocks as able, and rapidly escalate issues directly to platform and developer teams when necessary, providing clear, informed intelligence on the nature and context of the problem.

  • Collaborate with publishing support leadership, team product owners, and development managers to promote understanding about the priority of ongoing issues.

  • Provide comprehensive, informative, useful training and guidance on a wide variety of publishing tools and workflows, both one-on-one and to larger groups, on a planned and emergency basis.

  • Utilize our documentation platform as an essential teaching and support component, maintaining excellent guides for staff on a variety of subjects.

  • Demonstrate an eagerness to learn new skills daily, and thereby remain aware of new feature sets in our constantly evolving tools, and new workflows for the newsroom in general.

  • Assist the senior editor on project-level initiatives as needed.

  • Collaborate with team members to spot opportunities to build bookmarklets and other useful tools to automate work, reduce duplicative work, and assist both our staff and our users as much as possible.

  • Communicate effectively with team members daily—even hourly—to facilitate excellent team collaboration within our 3-continent, 24-hour work environment.


  • Required: Demonstrated commitment to high-quality journalism.

  • Required: Experience working with Javascript, CSS, HTML, and API integrations.

  • Required: Demonstrated expertise with Chrome’s developer tools, and with using those tools to identify specific network and console errors in web-based applications.

  • Required: Demonstrated desire to develop expertise in CUE Print production.

  • Experience working in an Agile environment with teams building custom tools.

  • Ability to pinpoint the source of a problem when multiple interconnected, complex systems are involved.

  • Ability to quickly spin up partnerships with developer teams to swarm on and resolve a problem to unblock our users.

  • Knowledge of publishing trends.

  • Fluency in a typical development/staging/production technology ecosystem, and ability to use staging as a testing environment for solutions.

  • Familiarity with cloud environments.

  • Ability to separate signal from noise and escalate what matters most, and a general bias toward smart prioritization and action.

Interpersonal skills:

  • Someone who thrives in a fast-paced, deadline-oriented environment.

  • Ability to work independently, stay calm under pressure, and craft fast technical solutions, then quickly context-switch to a collaborative mind-set to join a team working together to solve a problem.

  • Naturally inquisitive, tenacious.

  • Not easily frustrated or intimidated by complex problems.

  • Self-starter who anticipates future support needs and heads them off.

  • A good communicator who understands that teams have limited resources, and knows how to prioritize the most urgent work accordingly.

This position is represented by the NewsGuild of NY.

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.