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Job Details

The New York Times

Freelance Operations Manager (REQ-011630_New_York)

Arts, Design, Entertainment, Sports, and Media



Full Time


New York, New York, United States

The [Register to View] target="_blank">mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The New York Times has[Register to View] target="_blank"> committed to creating a culture and an environment in which we can all do our best work, including making our newsroom more diverse and equitable and our editorial practices more inclusive. [Register to View] target="_blank">In the newsroom[Register to View] target="_blank">, we are putting in place significant infrastructure to support this work on an ongoing basis, which includes the work of our freelancers, who make valuable contributions to our report.

We are now looking for a leader to join our Culture & Careers department to oversee and make advances in the practices, policies, systems, and tools that we employ with our freelance community. A core goal in this role will be to ensure that our newsroom is approaching freelancers fairly, inclusively, and competitively, to enable them to perform their best work and for our newsroom staff to have clear expectations of how best to work with them. The person in this role will act as the authority on our freelance policies, the driving force to push freelance strategy and operations projects forward and the liaison between senior leadership and the relevant working teams on these projects.

Key Responsibilities

  • Culture & Careers: Support our systems and assist leaders across the newsroom to strengthen the NYT freelance community and foster a positive experience for NYT freelancers. This includes enabling best-in-class practices for vetting freelancers, assessing their work and giving feedback, communicating with freelancers and beyond. Shaping and supporting systems to ensure we maintain and expand diversity amongst our freelancers will be part of this work.

  • Newsroom-wide policies and practices: Oversee freelance policies and practices and ensure they are consistently applied across the newsroom, including coordinating with Standards to ensure consistent application of journalistic standards for all freelance work at The Times. This leader will have responsibility for advancing and implementing best practices newsroom-wide, including consulting with individual departments on issues and opportunities and scaling new approaches across the wider newsroom.

  • Operations: Oversee and continually improve systems to ensure the newsroom operates as effectively as possible when it comes to freelancer-produced journalism, and that freelancer work supports our journalistic goals. This includes managing our internal database of freelance talent as well as work on other areas of journalistic workflow and systems. The person in this role would be responsible for working with our systems teams and other stakeholders to define projects and support their implementation.


  • 4+ years experience working on freelance operations or similar work in a journalism and / or content setting

  • Ability to both push forward projects independently and work with stakeholders of all levels across newsroom and business functions

  • Systems thinking skills to own a varying portfolio of projects and see points of connection and opportunity

  • Demonstrated ability to manage operations, including setting up, overseeing and continuously improving systems, workflow and processes to increase department effectiveness

  • A strong analytical and planning skill set, including the ability to identify strategic issues, frame and analyze problems in a structured way, and develop and implement high-impact, actionable solutions

  • Track record of developing strong and trusting relationships, collaborating, and building consensus

  • Ability to communicate in writing and in person clearly, concisely and persuasively

  • Strong drive, taking the initiative to surface challenges and opportunities and develop and act on solutions

  • Commitment to The New York Times mission and values


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.