Federal - SAP Onsite Support Lead
Organization: Accenture Federal Services
Location: Shaw AFB, SC
Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Operating in the nation's Capital, we stay ahead of what’s coming next. Drawing from the power of Accenture, we deliver integrated, mobile, and interactive experiences that exceed our people’s expectations. Join us where ideas are freely exchanged, and concepts evolve into practical solutions.
SAP Onsite Support Lead
Provide on-site support to a Federal Government client for an SAP ERP solution which supports users overseas and Shaw AFB (SC).
Work activities include learning the solution process areas, applying this knowledge to answer/facilitate end-users use of the solution, identifying system issues and addressing as required, leading the team to determine day to day activities, provide necessary status to client, and assisting with managing & resolving end-user issues/concerns.
Role also requires solving complex process issues, identifying gaps in process and providing solutions to resolve. Successful candidate must have excellent communication skills and be able to articulate defined solution.