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Job Details


Bilingual Middle Office Specialist

Business and Financial Operations



Full Time


Depew, New York, United States

Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

This role primarily provides trade execution and account support services to the WPB client base, including advisor-led and self-directed via phone and email. The Specialist also supports internal clients such as Financial Consultants, Wealth Operations staff, Compliance and Sales Management. Responsible for receiving and executing domestic and international securities orders and providing high quality information and account maintenance services to clients, internal and external and in multiple languages.

The WPB Services Desk covers the full span of the WPB client continuum; therefore, Specialists may also cover for HNW client order entry services as needed.

Primary Responsibilities:

  • Attend to phone lines in queue and service clients accordingly and efficiently within existing guidelines
  • Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds and foreign currency
  • Perform account maintenance services upon client request
  • Initiate Forms (IRA distribution, ACH, Journal, etc)
  • Support clients for Tax reporting needs
  • Support WPB/HNW brokerage trade inquiry/correction requests
  • Support WPB/HNW brokerage for corporate reorgs election completion
  • Support Middle Office and Operations on all trade related matters and reports
  • Support Sales Management and Regulatory Compliance
  • Respond to regulatory inquiries as needed
  • Receive, review and analyze a variety of reports and documents for accuracy
  • Maintain proper desk activity records