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Job Details

Capital One

Communications Manager, Risk Management (R137262)

Business and Financial Operations




McLean, Virginia, United States

Center 1 (19052), United States of America, McLean, Virginia

Communications Manager, Risk Management

Capital One’s commitment to change banking for good is ingrained in the daily work of the External Affairs team. We pride ourselves on disrupting the status quo and finding opportunities to enhance the communities where our associates and customers live, work and play.

External Affairs is comprised of the following seven teams that are committed to advocating for an inclusive society, building thriving communities and creating financial tools that enrich lives:

  • Communications

  • Community Impact and Investment

  • Community Finance

  • CRA Strategy and Program Management

  • Government and Political Affairs Group

  • Regulatory Relations

  • Strategy and Engagement


As a Communications Manager, you will be a part of a talented team who strengthens belief in and commitment to Risk Management leaders, our long-term business strategy, and our unique culture and company values. Working as a key advisor to the Compliance & Ethics business, this role offers the opportunity to drive culture changes, and provide counsel to executives on communication practices.


  • Develop and execute highly innovative internal communications strategy to promote Compliance & Ethics initiatives across Capital One.

  • Partner with senior executives, their chiefs of staff, the Risk Management Communications team, members of Human Resources and key department leaders to develop and execute on strategies that inspire, inform and educate the Compliance & Ethics team.

  • Execute a steady drumbeat of internal storytelling through engaging experiences including executive gatherings, all-associate meetings, digital/video, blogs, articles, and special events.

  • Evaluate performance for communications, based on real-time metrics and other leading key performance indicators; recommending refinements to communications strategies, messaging and new feedback mechanisms, as needed, based on ongoing assessments.

  • Proactively build and manage relationships with key stakeholders across a range of levels, business functions and geographies.


  • Excellent writing skills, with the ability to translate complicated issues into a clear point of view, and create a compelling and concise and well-written narrative.

  • Outstanding communication and presentation skills, both written and verbal.

  • Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.

  • Excellent influencing and negotiation skills.

  • Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.

  • Strong customer-orientation and proven track record of collaborative work relationships.

  • Deep focus and ability to pay painstaking attention to detail and delivery against timelines.

  • Ability to exercise strong judgment within narrow time-frames.

  • Highly motivated – willing to roll up your sleeves and get the job done, even in situations where the work is outside of the scope of your respective role.


  • Bachelor’s degree or military experience

  • At least 3 years’ experience in corporate communications


  • Bachelor’s degree in communications, marketing/public relations, English or journalism

  • At least 1 year of experience in financial services, technology or other highly regulated industry

  • At least 1 year of project management experience

  • At least 1 year of experience managing issues and organizational change communications

  • Demonstrated success developing creative and effective approaches to problem solving

  • Proven experience in building relationships with senior management and executives

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-[Register to View] or via email at [Register to View] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).