ATM Operations Manager (R140994)
As an ATM Operations Manager, you will be responsible for energizing your team to drive our production ATM fleet to achieve the highest levels of performance and reliability in the industry. Your team consists of Operations Analysts who respond to incidents and issues related to ATM performance that are identified by Capital One associates and resolved either by your team or by the dispatching of a service technician to the location of the ATM to address physical issues .
You will lead and develop your team to improve processes and drive small projects that will improve business performance and move toward our Bank Operations goal to Aspire for Error Free Operations.
Work with internal teams and vendors to expedite resolution to ATM issues, ensuring reliability and minimum downtime
Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Conduct weekly 1:1 meetings with direct reports to support individual professional development and to address performance issues.
Ensure Fleet is compliant with all Federal/state/local/internal requirements (e.g. ADA mandates, MC/Visa requirements, signage disclosures for members & non-members)
Maintain strong knowledge of trends and innovations within the ATM industry
Responsible for managing and maintaining efficient ATM operational processes
Implement corrective action plans when hardware service providers fail to meet uptime standards
Support continuous improvements through people, process and technology enhancements
Implement internal quality control (QC) audits to ensure work is being done accurately and safely.
Candidates must live within 100 miles of a hub site in Richmond, VA
The candidate should be:
Well organized, a team-player, motivated and flexible with working hours
Able to prioritize work and perform well in a high volume environment
Strong collaboration, persuasion, negotiating and relationship building skills
Strong verbal and written communication skills
Bachelor's Degree or Military experience
At least 3 years experience working with NCR ATMs
At least 5 years of technical ATM experience
At least 3 years of experience in an Operations management role
PMP, Agile, Lean, or Six Sigma certification
At least 1 year of working with ITIL and Service Delivery Models
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).