Senior Manager, Business Analysis - Workforce Management Analytics (R141970)
Unlike many other banks and financial services competitors, the Senior Manager, Business Analysis role at Capital One truly sits at the center of finance, data, product and technology. Capital One’s Enterprise Payments organization processes over $4 Trillion in transactions every year. As a Senior Business Manager within Capital One’s Retail Bank and Enterprise Payments team, you’ll work closely with senior leaders, technologists and partner teams across the enterprise to develop data and technology driven insights to our business's most pressing issues, in a marketplace which is changing rapidly.
What is most notable about this role is the variety of analytical projects and stakeholders you will interact with on a day-to-day basis. The job will involve enhancing the way we report and visualize this data, and analyzing the data to develop strategic insights and drive financial impact on the business. In addition to the front line business itself, Senior Business Managers will frequently work with Data, Software Engineering, Product and Finance teams. The insights gained from this work are highly valued by senior leaders throughout the enterprise. Examples of recent projects include:
Developing recommendations to leadership on whether to enter a new business market and go-to-market strategies
Creating a robust analytical framework for evaluating staffing needs and operational performance based on company and divisional strategies
Analyzing historical market, pricing, and/or risk trends to guide future strategic priorities
Working with software engineers and product managers to understand key drivers of longer term operational and workforce needs
As a Senior Manager, Business Analysis - Workforce Analytics at Capital One, you will apply your strategic and analytical skills to major company challenges. In this role, you'll be leading a team of skilled Business Analysts and Process Managers supporting various initiatives within Enterprise Payments. You’ll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: The individual should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. The individual should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. The individual should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of workforce management analysis experience
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).