Venue Operations & Marketing Manager (REQ-012456_New_York)
The [Register to View] target="_blank">mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.Job Description
This position serves as a key member of a small event management team at TheTimesCenter (http://thetimescenter.com), a multi-function event space on the ground floor of the New York Times Building. With the venue hosting ~200 events per year, the TimesCenter Venue Operations & Marketing Manager is accountable for all aspects of event execution, supervises freelance event staff and acts as the main client account manager in the execution phase of the business pipeline. Main responsibilities also include leading marketing efforts as well as comprehensive financial management and overseeing best practices in Salesforce for the business unit.
Serve as client’s main account manager and oversee the event advance process including the collection of client’s ROS, production schedules, etc.
Work closely with Production Managers to compile event details and distribute detailed production notes for events to TimesCenter staff via Tripleseat. Ensure collection of post-mortem notes.
Coordinate with Facilities/Security on event needs such as access to loading dock, power-tie ins, street/sidewalk activities, security concerns, fire code safety, atrium and window maintenance, custodial scheduling and special requests, etc..
Support the development and use of best practices for EMS system Tripleseat, owning client record keeping, financials and reporting features.
Curate general resource documents for TC staff and event partners including TimesCenter vendor encyclopedia, FoH and Production Manager training manuals, catering operations guidelines, branding guidelines, etc.
Communicate and implement facility rules, regulations, policies and procedures to TC staff, rental clients and third-party vendors engaged by TheTimesCenter. Ensure these stakeholders remain informed with the appropriate level of detail.
Manage relationships with TimesCenter’s third party production vendors including drafting/collecting of annual contracts and commissions and vendor invoicing.
Serve as main booking contact for internal NYT clients; fielding requests to both maximize profit-generating usage while meeting internal event demands.
Lead B2B marketing strategy development, appropriately allocating budgets, and delivery weekly reporting
Creates estimates, follows up on leads, and outbound sales
Actively track and optimize our digital marketing platforms (paid and unpaid), including social, search, CRM, email, and web.
Drive custom campaign development and execution, with internal resources, 3rd party agencies and freelance writers to create content and materials.
Effectively communicate and prioritize contracted marketing requirements with clients, providing them with appropriate TimesCenter photos and language to use in press releases, promotional materials, etc.
Coordinate preferred vendors showcase and other marketing events.
Comprehensive financial performance tracking and reporting, including on an event-by-event, weekly, monthly and quarterly basis.
Accountable for all client billing paperwork for monthly and year-end financial reporting, as well as record keeping and maintenance of all event/client files including contracts, insurance, payment receipts, etc..
Manage AP/AR and aging records, recording all financial transactions for SSC/Times accounting.
Ensure the timely receipt of all payments, including client and preferred vendor commission payments and review / submit hours worked for FOH payroll.
Optimize resources and efficiency, with a focus on improving revenue performance.
7+ years of experience in event venue management or related field
Proven capability and effectiveness in managing event staff.
Deep understanding of on-site event operations, planning, logistics, and execution.
Comfort and competence discussing and enacting fundamental accounting practices, proven strong negotiating skills and a demonstrated ability to grow category revenue.
Attention to detail, prompt and clear communication skills, analytical problem-solving ability, and an orientation toward execution.
Ability to stay focused on the changing needs of the business unit and prioritizes projects accordingly, exercising good judgment.
Strong relationship builder with a collaborative approach, influencing and aligning partners cross-functionally, leaders, and employees to execute projects.
Proficient in Microsoft Office Suite and Google Suite, experience working with databases.
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.