Sr. Implementation Technician
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
SCOPE OF RESPONSIBILITIES
Act as Lead System Technologist (ST) on large projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs.
Post-sale implementation of voice and data communications systems.
Performs specific system configuration, programming, optimization, testing, and documentation tasks.
Works with other STs, Tech Support, Product Groups, and/or others in the characterization of system defects during system implementation and, on occasion, during the maintenance phase.
Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
Responsibilities include the optimization, support, maintenance, testing and documentation of complex communications systems.
Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
Provide weekly reports of activities and accomplishments.
Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Total familiarity with the latest technologies and troubleshooting techniques.
Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
Self-motivated and self-managed to perform the required duties at a distance from direct supervision
Able to solve customer problems quickly during stressful situations
Must have a superior knowledge of one or more of the following; Motorola Conventional, SmartNet, Centracom, and MCC Console systems, Secure Operations, and ASTRO A7.x Digital systems and installation procedures.
Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application-related issues.
Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and networking equipment
Unique combinations of both strong multi-site RF communications systems and computer/networking skills are required.
The ideal candidate must demonstrate high-level systems expertise and have a minimum of 6 years of related experience with the following equipment:
Motorola Base Stations (STR series, GTR series, Quantar, etc.)
Centracom Consoles (Gold Elite, MCC7500, MCC7100)
Channel Banks and T1 Circuits
Computer IP Networks and Configuration
Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional, and Trunked equipment is strongly preferred
The Candidate must have excellent skills in the use of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter
Ideally the individual should have at least one network certification: Network +, Security + or a related certification
Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios, and consoles.
Excellent communications skills and always present a professional image.
Candidate can live anywhere in the United States
Extensive travel is required with up to 85% travel
Willing to work overtime, weekends, holidays, and varying schedules
Must have a current, valid driver’s license and no traffic violations
Must be a US Citizen and able to obtain background clearance as required by US government customer.
USFGMD Security Clearance Required - ClearedJobs.net
Associates degree in Electronics OR a Technical Certificate OR Military Training, OR 8+ years of Field experience as a System Technician
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel RequirementsOver 75%
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.