Senior Corporate Relationship Manager
At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Washington, DC office.
As our Senior Global Relationship Manager you’ll be the go-to advisor for acquiring, retaining and growing Large Corporate (LC) and Middle Market Enterprise (MME) Commercial Banking customer relationships. The Global Relationship Manager is located in the CMB Philadelphia regional office and reports to the Mid-Atlantic Regional Team Head. The Mid-Atlantic coverage includes Washington DC, Maryland, Virginia, Pennsylvania and Delaware. You’ll tackle every interaction with curiosity to uncover and solve potential roadblocks before they happen. Every day, you’ll build trust with clients and the Corporate Banking Centre teams by learning new concepts and researching information in real-time to provide creative solutions. To thrive in this job, you’ll need a proven understanding of commercial lending and risk assessment. You should also be familiar with a CRM tool and the technical and personal details it takes to manage many stakeholders through a complex decision-making process.
Here’s what you might expect on a typical day:
- Build existing and winning new long-term relationships with the customers we want to bank, coherent with HSBC’s strategy to be the Leading International Bank.
- Own customer engagement, ensuring service excellence for all aspects of any customer. Collaborating with product partners to identify and match customer needs with relevant expertise; notably with Trade, Cash Management, and Investment Banking and Markets.
- Lead, inspire and motivate junior colleagues to ensure a flawless relationship management service is delivered. Act as a great teammate, supporting development of a positive, collaborative culture consistent with Group Values.
- Scenarios range in complexity and you need to adapt to one-of a kind challenges, everyday scenarios, and geopolitical issues.