Technical Writer (R00099495_Austin)
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.
You will be working with the PPS team to update our internal knowledge base articles. The assignment includes basic HTML coding, addressing article feedback, and working on content audits. You’ll help make sure the content follows our content guidelines to ensure the articles are easy to read, and provide organized content audits to support the team’s strategy.
Day-to-day responsibilities may include, but are not limited to:
Create articles for product launches or feature updates
Address feedback from users and internal stakeholders to update content
Draft & distribute weekly “Announcement” content in CMS and LMS for product/feature launches and process changes
Audit and review internal knowledge base content for accuracy, freshness, and quality as part of a structured “Content Freshness” program
Execute mass content updates and content scrubs as part of ad-hoc content audits driven by large product, process, or tool changes
Communicate with subject matter experts across PPS to locate and confirm answers to content accuracy & completeness requests
Make edits to content and work in Acrolinx to ensure it follows grammar and content quality guidelines
Proofread and fact-check content
Assist the PPS team in triaging and assigning requests for new content
This is not a virtual/remote role; the role is work site dependent and requires a distinct level of professionalism. Relocation assistance is not provided.Qualifications
1 year experience in content editing or writing customer support agent-facing content
1 year of experience editing or proofreading online help content, such as product tutorials or user manuals
High School Diploma or Equivalent
Preferred Skills / Experience
Basic knowledge of HTML
Strong writing and editing skills
Ability to work collaboratively and cross-functionally
Content management systems
Familiarity with Social Media Paid Products
Familiarity with iOS and Android platforms
Experience with a ticketing system for receiving and completing requests
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $19.62 and [Register to View]
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Requesting An Accommodation
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