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Job Details


Accenture

Workforce Scheduler- Detroit (10202133_Detroit)

Business and Financial Operations

All

Yearly

Full Time

No

Detroit, Michigan, United States

Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you’ll apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you’ll work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You’ll receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description:

The Workforce Scheduler is a key member of the service operations team. Achieve customer support service levels by accurately forecasting, planning and scheduling calls contacts or work volumes and staff vendors to ensure optimal performance. Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results.

Key Responsibilities:

  • Understand Workforce Management needs and assist on scheduling and real time monitoring

  • Assists in discussions regarding new hire training and cross training for skills to ensure staffing is maintained at the forecasted level

  • Collect, organize, analyze, and research data for trends and apply to the skilling processes

  • Participate in maintaining the skilling and scheduling templates for the employees along with gaining understanding of the reports regarding performance

*Must be available for work Saturday or Sunday as well as business hours between 8:00 am and 5:00 pm ET (7:00 am and 4:00 pm CT).

Location:

This is not a virtual/remote role; the role requires you to work from an office location in Detroit MI. Relocation assistance is not provided.

Qualifications

Basic Qualifications:

  • Minimum of 1 years’ experience in Workforce Management

  • Minimum of 1 years’ experience building schedules, vacation management and forecasting tools (such as IEX, Blue Pumpkin, Aspect or Verint 360)

Preferred Qualifications:

  • Experience with Microsoft Office tools working with large data sets

  • Adaptable to learn new processes, concepts and skills

  • Ability to work individually or on a team to identify potential impacts to call center staffing or metrics based on performance trends

  • Strong prioritization and time management skills



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. [Register to View]


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the [Register to View] .


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.