Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Record Keeping Services Customer Support (10363206_San Antonio)

Business and Financial Operations



Full Time


San Antonio, Texas, United States

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at [Register to View] target="_blank">[Register to View] .

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

The Medical Recordkeeping Customer Service Associate manages the day to day performance to ensure operational effectiveness through efficiency and quality monitoring, supporting a Group Insurance Services client. Support internal inquiries across Billing, Enrollment, and client stakeholders. Supports and transacts eligibility file processing, payroll validation, and remittance process file monitoring. Communicates to internal external stakeholders on issues concerns with the ongoing maintenance of the case. May supports the Client Coordinator in handling daily client issues and fulfilling client requests. Shares best practices to continually improve RKO service. Able to support an issue resolution process and ensures complaints are handled effectively, policy disclosure, replacement, agent compensation, and claim handling.

  • Will also liaise with other teams or SME s as required to resolve requests issues in a timely manner. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

  • Supports the process of incoming inputs for eligibility file processing, payroll validation, and remittance process file monitoring.

  • Responsible for administrative tasks like Termination services, Plan Administration, Enrollment Services, and billing inquiries.

  • Able to manage issue resolution surrounding eligibility file processing, payroll validation, and remittance process file monitoring.

  • Can support special internal functional projects and ad hoc requests as required.

  • Able to work cohesively with Subject Matter experts to support the national billing day to day tasks, able to anticipate, identify, and resolve complex issues problems.

  • Able to communicate risks issues to supervisor and help with the resolution, as needed

  • May performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention

  • Expected to adhere to client Service Level Agreements

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $37,476 - $53,200 and [Register to View] target="_blank">information on benefits offered is here.


Basic Qualifications

  • Minimum 1 year of data entry experience

  • Minimum 1 year of call center experience

  • Able to work any shift between the hours of 7am to 7pm CST

Preferred Qualifications

  • Experience with Voluntary Insurance Benefits administration, Insurance Recordkeeping Services

  • Prior experience in Medical Insurance Billing or Complex Billing

  • BPS experience Client Delivery

  • Strong written and verbal communication skills

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. [Register to View]

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the [Register to View] .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.