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Job Details


Accenture

Senior Content Review Associate- Detroit (R00081179_Detroit)

Business and Financial Operations

All

Yearly

Full Time

No

Detroit, Michigan, United States

Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you’ll apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you’ll work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You’ll receive competitive rewards and access to benefits programs and world-class learning resources.

Description:

The role will be responsible for processing and investigating terms of service, fraudulent, and spam-related violations. The position is expected to complete content reviews in a timely and precise manner. The position will support keeping a safe platform. Employees are expected to be proactive, motivated, organized, and possess a global perspective in a fast-paced, team-oriented environment.

Responsibilities:

  • Research and resolve all issues related to spam, account takeover, and terms of service violations

  • Interpret and enforce content policies

  • Remain up-to-date on key workflow changes, operational guidelines, and policy updates

  • Effectively identify problems and issues by performing relevant research using the appropriate tools

  • Communicate effectively and concisely with internal partners

  • Provide feedback to management regarding necessary changes and updates; including but not limited to policies, technical issues

  • Maintain and promote a positive attitude while meeting productivity and quality goals

Location

This is not a virtual/remote role; the role requires you to work from an office location in Detroit, MI. Relocation assistance is not provided.

Qualifications

Basic Qualifications :

  • High school Diploma or equivalent
  • 2 or more years of experience in content policy, fraud, anti-abuse operations, or other related areas

Preferred Qualifications:

  • Passion for keeping platform users safe while protecting free speech

  • Knowledge of social media and the technologies that support it

  • Familiarity with internet policy and content moderation environments

  • Strong written and spoken communication skills

  • Ability to work flexibly and to exercise good judgment in a high-pressure environment

  • Well-developed sense of urgency and follow-through

  • Demonstrated capacity for critical thinking and analysis. Strong attention to detail

  • Superior time management skills and ability to meet deadlines with minimum supervision

  • Self-starter with the ability to work independently and on multiple initiatives at the same time

  • Excellent interpersonal, written, and spoken communication skills

  • Competency in Excel, SQL, and other technical skills are a plus

  • Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word)

  • Research and resolve all issues related to spam, account takeover, and terms of service violations

  • Interpret and enforce content policies

  • Remain up-to-date on key workflow changes, operational guidelines, and policy updates

  • Effectively identify problems and issues by performing relevant research using the appropriate tools

  • Communicate effectively and concisely with internal partners

  • Provide feedback to management regarding necessary changes and updates; including but not limited to policies, technical issues

  • Maintain and promote a positive attitude while meeting productivity and quality goals




COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. [Register to View]


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the [Register to View] .


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.