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Job Details


Accenture

ServiceNow Delivery Lead

Business and Financial Operations

All

Full Time

No

Milwaukee, Wisconsin, United States

We are Accenture — a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our far-flung cloud-related skill sets into one highly-focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.)  Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it. 

Learn more about [Register to View] target="_blank">ServiceNow at Accenture Here

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

The Work:

  • Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.

  • Advise clients on strategic decisions that help deliver collective outcomes on their ticketing roadmap, the CMDB transformation and platform DevOps.

  • Oversee the execution and architecture across (CMDB, ITSM, ITOM).

  • Provide leadership oversight and guide additional programs at a Fortune 500 client that rely on the CMDB transformation and manage dependencies.

  • Oversee KPI measurement, connect RAID log across all ServiceNow programs and lead steering reviews with VP community and CIO/ CTO.

  • Coordinate and manage the relationship with the ServiceNow PS, Customer Success and Product Engineering leadership.

  • Lead and manage the implementation project team

  • Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

  • Strong background working with Enterprise Software companies and/or Consulting companies

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Qualifications

Here’s What You Need:

  • Minimum 5 years knowledge and experience working with or implementing ServiceNow

  • ServiceNow System Administrator Certification or in depth ServiceNow experience

  • Experience with MS Project

  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

  • Project Management/Delivery experience or certification in project management

  • Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience

Bonus Points If:

  • PMP or CSM certification

  • Strong interpersonal skills, customer centric attitude

  • Proven team player and team builder

  • Strong organizational and analytical skills

  • Familiarity with SaaS deployments and its supporting architecture

  • A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management

  • ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements:

  • Proven ability to build, manage and foster a team-oriented environment

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Desire to work in an information systems environment.

  • Excellent communication (written and oral) and interpersonal skills.

  • Excellent leadership and management skills.

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and[Register to View]


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the [Register to View] .


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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