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Job Details


The New York Times

Manager, Email Operations (REQ-012676_New_York)

Business and Financial Operations

All

Yearly

Full Time

No

New York, New York, United States

The [Register to View] target="_blank">mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

Your Team:

You will join a team of qualified email, web and quality assurance specialists who support all marketing email programs at the New York Times, from Cooking to Events and beyond. You will join a team that not only maintains a high standard of operational excellence, but has also been recognized for our innovation (2019 Oracle Markie Award nominees, co-recipients of internal awards).

This is a full-time role reporting directly to the Director of Digital Assets Operations.

Because of COVID-19 the New York Times is currently working remotely, but we are planning for a hybrid working model in 2022.

Your Role:

You will support growth and new ideas in our email tools and program, working on projects in our expanding Standalone product portfolio: NYT Cooking, NYT Games, NYT Audio and NYT Kids (in Beta). You will partner not only with our internal email and quality assurance groups but with partners across Marketing and Technology to build programs and experiences. We ask that you have deep expertise in Oracle Responsys, but also prior background in real-time triggering and automation. You are able not only to translate complex requirements into efficient campaign builds but who can be a resource for the team. You will be interested and eager to get in on the ground floor of a transformative period for our program.

Responsibilities:

  • Lead/manage the build-out of new capabilities and functionality within our Email Service Provider, Oracle Responsys, and with other marketing automation tools

  • Increase functional expertise of the email team through the improvement of processes and training

  • Be a platform(s) experts: look for answers if they are unknown and keep up-to-date on latest industry trends and best practices, with a focus on email

  • Effectively give options for delivering new projects and be able to speak to the benefits/considerations of each option, ensuring that dependencies and needs are clearly highlighted

  • Communicate and share best practices, incidents and next steps with shareholders as the product(s) evolve.

  • Pitching in on operational tasks from email ideation to HTML coding and deployment, if needed, but with a focus on upskilling team.

Basic Qualifications:

  • A minimum of 5 years technical expertise in email execution/experience with cloud-based/SaaS solution offerings (html, email automation, segmentation, deliverability, etc.).

  • Demonstrated experience leading highly visible / high value initiatives

  • Knowledge of web languages including HTML, CSS, RPL (Responsys programming language)

  • A strong understanding of database structure and SQL knowledge

  • Working knowledge of the following areas:

  • Marketing automation platforms such as Responsys, Salesforce Marketing Cloud, Eloqua, etc.

  • API Management

  • A willingness to 'roll up one's sleeves' and assist wherever needed

  • Able to distill concepts into reality

#LI-AM1

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.