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Job Details

Meta (formerly known as Facebook)

Head of Field Sales, North America, Kustomer (a1K2K000008UASQUA4)

Business and Financial Operations




New York, New York, United States

Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.The Head of Field Sales, North America will establish and lead a cross-functional team of experienced sales leaders and account executives in growing a productive and sustainable sales pipeline across the territory. This person will define market tactics to meet annual business goals, evolving a world-class field operation, while achieving significant revenue growth annually. This individual will play a key role in driving enterprise and mid-market revenue for Kustomer at Meta. The Head of Field Sales, North America will develop and implement an effective go-to-market plan aligned with Kustomer’s overall strategy, act as the Kustomer spokesperson across the region and be the executive sponsor for key customer and partner relationships. The successful candidate is an inspiring leader of leaders who can recruit and retain exceptional sales talent, support the team in delivering on the agreed metrics, and while leading from the front, work alongside the team to exceed the targets.This is a unique career opportunity for an entrepreneurial and driven sales leader to spearhead the expansion of a global market leader leveraging our existing customer references, partner base, and alliance relationships. This position reports to Kustomer’s Director of Sales and Customer Experience.

Required SkillsHead of Field Sales, North America, Kustomer Responsibilities:
  • Attract, recruit, hire, mentor and manage the Enterprise sales leadership team and partner closely with other functional teams (Solutions Engineering, Prof Services, Channel/Alliances team, Business Operations, Legal, etc.)
  • Create an open, inclusive team-oriented environment, building on a results-driven foundation of accountability and transparency
  • Lead by example, set expectations, follow through effectively and provide coaching and mentorship as needed and ensure that managers do the same for their team
  • Be accountable for consistently delivering and overachieving against targets – ensuring Kustomer’s goals and objectives are achieved consistently and sustainably
  • Bring a data-driven approach to creating new sales growth opportunities and performance measurement
  • Accurately forecast monthly, quarterly, and annual targets for assigned regions and establish and manage data and supporting metrics (pipeline coverage, Average Selling Price, etc.)
  • Effectively develop, design, build, and execute all aspects of the Enterprise business plan to predictably and consistently generate short-term results while holding a long-term perspective of overall results
  • Put into place sales force structure, process strategies, and strategic resource plans that will capture key opportunities in target markets, enterprise accounts/prospects, partners or industry verticals throughout the region
  • Unearth customer insights, define the value proposition, determine appropriate sales and marketing strategy to maximize growth objectives
  • Exhibit a growth mindset with the ability to outline the long term vision and strategy
  • Provide leadership and oversight to ensure the team leverages and deploys resources efficiently and for the highest impact
  • Collaborate with sales engineering, channels/alliances, customer success, renewals professional services, product, legal, marketing, and engineering teams to create a seamless customer experience
  • May involve handling sensitive personal data
Minumum QualificationMinimum Qualifications:
  • 10+ years of experience building and running Enterprise sales teams in the software industry with 3+ years’ experience as a second line sales leader
  • You have sold CRM, Contact Center or similar SaaS solutions and understand the business needs and challenges facing CX teams today
  • Experience coaching and training leaders and leading through influence to enable career progression of a multi-tier, distributed salesforce
  • Experience operating at the macro- and micro- to remove barriers, accelerate completion of key deals, using data and insights to inform sales strategy
Preferred QualificationPreferred Qualifications:
  • 15+ years of experience selling enterprise software solutions
  • Experience leading a $20M+ (minimum) ARR sales organization with 40%+ growth
  • History of consistently meeting/exceeding targets and objectives personally and as a leader
  • Experience navigating and closing long-tail, complex sales cycles
  • Proven track record of inspiring individuals and teams to overachieve in Enterprise/Mid Market SAAS selling
  • Technical aptitude and experience selling into CEOs, COOs, CXOs, CTOs and multiple Lines of Business
  • You have been at an early stage company or business unit and understand how to address challenges that may be “firsts” or haven’t been answered before
  • Deep understanding of the Customer Experience marketplace and use of that knowledge to drive strategic change and efforts
  • Mastery of consultative/solution selling methodologies like MEDDPICC, Challenger, Solution Selling, and Sandler

(Colorado only*) Estimated salary of $179,000/year + bonus + equity + benefits *Note: Disclosure as required by sb19-085(8-5-20)

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [Register to View]