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Job Details

Capital One

Senior Director, Technology Control Programs (R145066)

Business and Financial Operations



Full Time


McLean, Virginia, United States

Center 1 (19052), United States of America, McLean, Virginia

Senior Director, Technology Control Programs

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple — bring ingenuity, simplicity and humanity to an industry ripe for change. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

As a Senior Director in Capital One’s Tech Risk team, you will apply your leadership and analytical skills to our highest profile Risk Management efforts. You will act as a thought leader working across the business to develop and implement cutting edge Risk solutions to ensure Capital One’s continued success. Senior Directors in Capital One’s Risk Management organization partner with executives and Line of Business, Compliance, and Legal associates to develop and implement well-managed risk practices in an open, collaborative environment.

Risk Management Senior Directors at Capital One are highly motivated risk and process management professionals with excellent analytical, organizational, and communication skills. These skills allow the Senior Director to gain insights and act as a change agent to influence their business partners. As Capital One evolves to meet the ever-changing technology landscape, so do our risk managers. Being successful includes operating from a foundation of knowledge about the Line of Business with whom they are working, laws, regulations, processes and associated controls, and sound risk management practices. They are forward thinking, quick to adapt, and technologically adept.

Senior Directors have a high level of exposure across lines of business and have the opportunity to work with executives to create and implement innovative solutions to appropriately manage risks within Technology.

The ideal candidate will be a highly-motivated risk or process management professional with excellent process improvement and communication skills, complemented with expert-level skills and experience in technology controls. The candidate will understand and have the ability to drive improvements to the technology controls management lifecycle, be detail-oriented and results focused, and possess a proven record of problem solving and collaborating with others, including direct and indirect leadership positions.


  • Leads work related to Capital One’s technology controls program, working with first line of defense Technology and Cyber teams, Lines of Business, and with second line of defense risk management teams

  • Supports interactions with Internal Audit and Regulatory agencies related to our work, as applicable

  • Monitors the risk landscape to proactively identify potential risks to the business and stays current on the changing regulatory environment

  • Works with business partners to develop and implement controls and risk practices that meet compliance with regulatory guidance

  • Participates in risk and other management forums and contributes to continuous improvement of risk and project / program management practices

  • Uses analytical and process management skills to identify opportunities to improve risk management processes that transcend the 1st, 2nd, and 3rd lines of defense

  • Drives rigor in Capital One’s technology controls environment including reporting, escalation, and quality control

  • Negotiates appropriate issue registration and timely remediation plans where technology controls are found to be ineffective

  • Sets direction, manages expectations, and lead cross-functional teams through various initiatives, including oversight of third party resources

  • Manages and reviews test work in order to promote continuous enhancements and improvement of technology controls, processes, and system capabilities

  • Drives automation across the technology controls management program

  • Participates in and executes other special projects for the team on a periodic basis

Basic Qualifications:

  • Bachelor's degree or military experience

  • At least 10 years of project or process management experience

  • At least 10 years of people leadership experience

Preferred Qualifications:

  • Master’s Degree

  • Proven experience in leading strategic initiatives across large groups

  • Exceptional analytical thinker with strong conceptual and problem-solving skills, sound independent judgment and meticulous attention to detail

  • Highly effective in rapidly changing environments

  • Experience in a regulated environment

  • Expert knowledge of technology processes in a cloud environment including emerging technologies

  • Lean, Agile, Six Sigma, Business Process Management, or Project management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).