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Job Details


Senior Business Systems Analyst (852630600A3)

Business and Financial Operations




Galway, New York, United States

Job Location: Galway: Ireland

Role Value Proposition:

The EMEA Software Engineering teams within Global Technology Campus Galway (GTCG) are a diverse team of Developers, Business Systems Analysts and Quality Assurance (QA) analysts charged with creating solutions to address core business challenges within MetLife. Our strategy is to deliver a differentiated customer experience and increase MetLife’s operating leverage. Our Campus is responsible for creating and delivering these solutions, working with stakeholders across Europe and the Middle East and Africa (EMEA) using Waterfall and Agile frameworks and tools.

MetLife is part of the API economy and is using APIs internally and externally to provide a state-of-the-art digital experience to serve our customers. This position will be responsible for analysing business requirements/pain points, analysing and orchestrating data with the aim of devising/enhancing technological solutions to business needs.

Key Relationships:

Reports to: Software Development Manager

Direct Reports: 0

Other Key Stakeholders: In-country business analysts and users, GTCG BSAs, developer leads, QA leads, architects and project managers

Key Responsibilities:

  • Actively participate in all phases of the SDLC
  • Collaborate with in-country business analysts, GTCG BSAs and users in the elicitation and translation of business requirements into functional and technical requirements
  • Plan, lead, and facilitate requirements workshops
  • Review business requirements documents (BRD), user stories, and other requirements documentation to ensure completeness and accuracy
  • Facilitate functional requirements walkthroughs
  • Create functional requirements in form of use cases, functional requirements documents (FRD) and user stories
  • Swagger creation
  • Request/response mapping documents
  • Support QA teams by reviewing test cases
  • Manage relationships and expectations with key project stakeholders
  • Ability to understand and communicate complicated business concepts

Essential Business Experience and Technical Skills:

Business Knowledge/Technical Skills:

  • Bachelor’s Degree (Level 8) / diploma in computer science, information systems or other related field, or equivalent work experience
  • 5 years’ experience in Information technology
  • 3 years’ experience in requirements definition and analysis (writing use cases, data mapping artifacts, creating swaggers, etc.)
  • 3 years’ experience in an Agile & Dev Ops Methodology environment
  • Experience working with Middleware / Enterprise Service Bus platforms namely IBM Integration Bus is an advantage
  • Strong organizational skills with demonstrated ability to work on multiple medium to small scale projects in parallel
  • Demonstrate analytical and In-depth problem-solving skills


  • Experience in the Insurance industry is a significant advantage
  • Strong Microsoft Excel background
  • Intermediate SQL familiarity
  • Experience working with Agile Project Management tools namely Jira and Azure DevOps
  • Experience working with data visualisation tools namely BluePrint
  • BSA certification

Leadership Competencies:

  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
    Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Competences

  • Comfortable with ambiguity
  • Conflict resolution
  • Risk management
  • Communication

MetLife will assist in the funding of Professional Fees for employees where it is relevant and aligned to your position in within the organisation. MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax.

MetLife is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

MetLife is proud to be an equal opportunity employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 123299