Federal - Business Analyst (10418186_Arlington)
Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We’ll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.
Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed. Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable Is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist could be themselves or someone else for action and ensures that their tickets are resolved, and closed out with the customer and in the system. Ability to diagnose, troubleshoot and resolve end user issues to ensure continuity of business operations Provide the client technical support via remote access, over the phone Skype and email.Qualifications
Here's what you need:
2+ Years experience working in one of the following areas: requirements gathering and decomposition, business and/or system and process design, development and/or automation testing
US Citizenship required
Bonus Points if you have:
Experience working in an Agile development environment
Experience working on enterprise-scale information technology projects
Ability to function in a fast-paced collaborative environment and work independently
As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $65,200 to $87,799 and information on benefits offered is here: [Register to View]
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