MSFT SMB - CSM (10436409_Charlotte)
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at [Register to View] target="_blank">[Register to View] .
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights.
The Customer Success Senior Analyst directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners, works closely with Management and Sales teams to ensure that provides exemplary customer service and technical assessment in sales opportunities and remove blockers in the process. Candidate will ensure strong controls and best practices are being deployed in support of Microsoft's business while achieving customer/partner compliance with contractual Terms & Conditions.
Skilled with managing contract vehicles such as CSP for Azure and Modern Workplace subscriptions really understand the Microsoft environment and are proficient in dealing with all aspects of it. Thorough understanding of cloud architectures and trends.
Customer Engagement and Negotiation: The ability to quickly build relationships, establish trust, and effectively achieve compliance objectives alongside multiple competing priorities in a professional manner is key. Demonstrated experience in the administration of a Microsoft cloud ecosystem.Qualifications
1 year of Cloud experience working with Azure or MWP
1.5 years of Sales, Customer Service or Account Management
Experience with Dynamics 365 CRM, Power Platform, Active Directory, AD B2C, Microsoft 365 / Office 365 management, Azure VM, Windows, Security and Virus protection, SharePoint, OneDrive.
Provide support on technical questions via phone, video conference or email.
Communicate effectively in a clear and concise manner.
Assist customers Licensing and features in the supported solution
Enter & maintain accurate issue description and detailed updates within our CRM system.
Dedicatedly update and respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics. Focus efforts to meet or exceed defined performance criteria.
Build knowledge base content for internal and external use.
Enter accurate detailed information into the ticketing system
Work directly with our Stakeholders and Sales staff to resolve customer issues.
Work with Internal Customer Support teams to resolve problems.
Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner
Work with other groups (example Licensing Team, SAM and IT) as required to ensure continued maintenance of accurate customer and contact information.
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $40,000 - $92,500 and [Register to View]
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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