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Job Details


Accenture

ServiceNow Business Process Consultant (R00102525_Charlotte)

Business and Financial Operations

All

Yearly

Full Time

No

Charlotte, North Carolina, United States

We Are:

We are Accenture — a global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our far-flung cloud-related skill sets into one highly focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.) Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it.

Learn more about our [Register to View] target="_blank">ServiceNow at Accenture Here[Register to View] target="_blank">

Accenture’s ServiceNow practicecan help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

You Are:

A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

The Work:

  • The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITSM (IT Service Management).

  • This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement.

  • As a Business Process Consultant will be accountable to work with and advise clients on managing the business change required within the client’s organization.

  • Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Qualifications

Here’s What You Need:

  • Minimum 5 years consulting experience in ITSM related process and tool implementation projects with ServiceNow

  • Minimum 5 years’ experience in process definition, improvement and re-engineering.

  • Minimum 5 years’ experience developing requirements documentation, project artifacts and process documents.

  • ITIL v4 Managing Professional or Strategic Leader Certification

  • Agile Scrum Product Owner Certification

  • Business Process Management (BPC) training/certification

  • Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points If:

  • ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications.

  • Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.

  • Advanced MS Office skills (Word, Excel, Visio and PowerPoint)

  • Extensive experience in process management competencies.

  • Proven ability to work independently and as a team member

  • Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.

  • Desire to add value to the client and Accenture above and beyond the role

  • Proven experience identifying solutions that align to ITIL best practices including defining and deploying “future state” ITSM Process for clients aligned to the ServiceNow platform.

  • Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

Accenture Overview

We are a global collective of innovators applying the New every day to improve the way the world works and lives. Help us show the world what’s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is {$90,288 - $148,900} and [Register to View]


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the [Register to View] .


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.