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Job Details


Federal - IT Support Technician (R00101985_Arlington)

Business and Financial Operations



Full Time


Arlington, Virginia, United States

Organization: Accenture Federal Services
Location: Arlington, VA

We are:
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, VA, San Antonio, TX, and St. Louis, MO. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 12,000+ dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

You are:
An IT Support Technician who will provide technical support to Accenture Federal Services (AFS) people in the Arlington, VA office, as well as remote support around the US, to ensure that IT services are delivered to meet business needs

The work

  • Provide on-site support primarily at the Arlington AFS office, other locations as necessary

  • Work closely with the technical manager to resolve issues that affects overall AFS

  • Work on more complex issues, including in-depth testing on various platforms to determine root cause

  • Work with Senior Tech from other locations

  • Work with vendors such as Microsoft, Apple and Konica Minolta to troubleshoot issues

  • Provide technical expertise to junior Techs on the team

  • Provide support to C-Suite (leadership)

  • Develop and maintain knowledge of AFS workstations, software, standards, and policies

  • Respond to assigned customer-initiated incidents and service requests

  • Accurately document actions taken within tickets

  • Resolve incidents and complete tasks associated with service requests within SLTs

  • Follow up on tickets to ensure customer satisfaction

  • Provide Endpoint Support operations support for the Solution Bar and escalated incidents

  • Answer questions asked by customers, providing guidance and/or training as needed

  • Troubleshoot hardware and software issues reported by AFS customers

  • Seek assistance and escalate tickets as necessary

  • Perform hardware repairs, working with vendors as necessary

  • Printer support, includes configuring and managing printers as well as troubleshoot issues

  • Develop an understanding of operational processes (new hires, borrowed, transfers, terminations)

  • Follow defined processes and procedures where they exist, suggest creation / improvement where needed

  • Correctly update asset management system as necessary

  • Identify causes for customer dissatisfaction and recommend improvements

  • Collaborate with Service Desk and other teams to resolve incident

  • Assist with special projects as needed

Qualifications Job Qualifications

Here's what you need:

  • Must be a U.S. Citizen

  • 2 years experience support/troubleshooting Microsoft Windows 10

  • 2 years experience support/troubleshooting Microsoft Office 2016

  • 2 years experience providing customer service

  • Working experience supporting/troubleshooting MacBook's

Other required skills

  • Proven ability to work independently and as a team member

  • Good organization, multi-tasking, and time-management skills

  • Strong attention to detail

  • Good communication (oral and written) skills

Bonus points if you have:

  • Experience with Active Directory, Azure, Jamf Pro

  • CompTIA A+ certification

  • Microsoft Desktop certification(s)

  • Mobile device (Android, iOS) support

  • Experience repairing Dell laptops

  • Experience with remote management of printers, Konica Printers preferred

  • Previous work on US Federal engagements

  • Previous experience working with security compliance on laptops and other Endpoint devices

As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $39,800 - $57,499 and [Register to View]

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. [Register to View]

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the [Register to View] .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.