Application Support Engineer- 4260519 (10264084_Raleigh)
Accenture Flex offers you the flexibility of local fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work for and Diversity Inc's Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world class learning resources. Accenture Flex employees work in their local metro area onsite at the project significantly reducing and or eliminating the demands to travel.
Act as a Support Analyst role in for Banking Client, Critical Time-sensitive application platform
Collaborate with business users to provide analysis, understand issues to provide solutions/resolutions promptly
Support critical & high visibility applications, batches, and other critical applications
Work in banks’ strategic Compliance platform for time-sensitive applications and develop the relationship and create visibility with business, development & IT management
Escalate issues when required to ensure timely resolution
Responsible for monitoring business applications and services in production as 2nd Level, mainly based on a web-based application, SQL, Support Mailbox handling-including responding to users
Handling incident tickets, as well as business user, calls
Batch job monitoring and troubleshooting Software Deployment, Incident, Change and Problem Management, Quarterly Maintenance and DR
- Minimum 5 years' experience in Unix, SQL, and Production Support
- High School Diploma/GED
- Prior experience in ITIL
- Experience supporting web based applications is preferred
- Should have deep knowledge of Service Now, Splunk etc is preferred
- You have superb communication skills
- Should have very good analytical and problem solving skills •
- Should be highly motivated & proactive team player, detail oriented and ambitious
As required by Colorado Law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $37.83 to $64.65 per hour and information on benefits is here.
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