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Job Details

Capital One

Senior Associate, Customer Resiliency Transaction Testing (R147371)

Business and Financial Operations



Full Time


Richmond, Virginia, United States

West Creek 8 (12080), United States of America, Richmond, Virginia

Senior Associate, Customer Resiliency Transaction Testing

As a Senior Associate in Capital One’s Customer Resiliency organization, you will apply your risk management, process management, project management and analytical skills to our highest profile Risk Management processes. Transaction testing is a key function to help ensure our intent matches our execution and that our customers are treated as expected. The Senior Associate will engage with internal stakeholders, and their teams, to evaluate risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded. They will have a high level of exposure across lines of business and the opportunity to identify and mitigate potential risks to the Company.

The Senior Associate will collaborate with internal stakeholders to iterate on the testing process in order to identify gaps between intent and execution. They will provide independent testing on accounts against Capital One’s risk management framework and report final results to internal stakeholders.


  • Demonstrate an understanding of business processes and related credit policy standards

  • Execute test assessments, continually validating and improving existing design

  • Obtain and analyze data, supporting and initiating efforts to improve data sourcing and innovation with business partners and IT support teams

  • Manage to schedules to ensure all results are completed within established timeframes and documented within systems of record

  • Establish and maintain strong relationships with Credit Policy Advisors, Risk Offices, and Business Areas

  • Demonstrate strong problem-solving and conceptual skills

  • Demonstrate strong written and verbal communication skills

  • Exercise professional skepticism and judgment

  • Demonstrate creative thinking to drive continuous process improvements

  • Maintaining details on process operations

Basic Qualifications

  • High School Diploma, GED or equivalent certification

  • At least 1 year of experience in audit, compliance, risk management, control, or transaction reviews

Preferred Qualifications

  • Bachelor’s Degree

  • 2+ years of financial services consumer compliance monitoring, auditing, risk management, or compliance experience

  • 1+ years of collections or recoveries experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).