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Job Details


Mortgage Litigation Specialist (0000HNWF_Depew)

Business and Financial Operations




Depew, New York, United States

Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

As the Mortgage Litigation Specialist, you will review system processes, analyzes errors and implements corrections and improvements. Acts as subject matter expert and support for problem resolution for employees and business partners.

Here’s what you can expect day-to-day

As the Mortgage Litigation Specialist, you will:

  • Research and respond to highly sensitive and most high risk and complex legal documents served to HSBC Bank and some subsidiaries of HSBC ensuring accuracy and compliance with all rules and regulatory requirements LPP is governed by.
  • Complete necessary and specialized research to resolve most complex problems, investigating their source to minimize or eliminate further occurrences.
  • Provide administrative support. Compile material for management to render recommendations, provide support to correct identified problems, including work simplification, process design and workflow reorganization.
  • Provide project management support. May manage and/or assist with specialized projects, including Initial Request/Business Requirements Document preparation, User Acceptance Testing and project meeting participation.
  • Participate in initiatives impacting Legal Paper Processing, identifying and escalating all critical regulatory issues to avoid adverse impact to the Bank and customers.
  • Development and maintenance of procedural and/or training manuals.
  • Provide business-related advice and guidance to management and staff based on guidance from internal counsel.
  • Review processes for effectiveness, ensuring quality service provision; recommend and manage implementation of productivity and efficiency improvements while not sacrificing service quality.
  • Work closely with personnel from other internal departments to respond to most complex legal documents and ensure regulatory requirements are met.
  • Compile, review and analyze Company records and organize them in response to subpoenas and discovery demands. Complete legal/mortgage research to support activities.
  • Coordinate activities with other areas of the Department, Global Service Centers and Company as appropriate.
  • Identify relevant judicial decisions, statutes, legal articles, codes and other pertinent material
  • Organize and analyze information
  • Prepare written reports, responses to legal documents, and prepare customer correspondence
  • Check legal forms and documents for accuracy
  • Maintain reference files as well as organize and track case files
  • Review and monitor new and updated regulations
  • Coordinate law office activities such as subpoena delivery, appearances
  • May be required to appear in court and appear for depositions
  • Interact with in-house and external General Counsel and external Customers