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Job Details

Capital One

Risk Governance Manager, Business Continuity Risk Management

Business and Financial Operations



Full Time


Richmond, Virginia, United States

West Creek 3 (12073), United States of America, Richmond, Virginia

Risk Governance Manager, Business Continuity Risk Management

Risk Governance Manager, Business Continuity Risk Management

Capital One is seeking an enthusiastic, self-motivated Risk Governance Manager to join the Business Continuity Risk Management (BCRM) Team within the Operational Risk Management second line of defense. BCRM is responsible for independent oversight of Capital One’s business continuity practices enabling Capital One to respond to and recover from business disruptions. BCRM provides advice, effective challenge, monitoring and oversight of business continuity practices spanning individual business process continuity plans, business impact assessments, internal application resiliency, scaled exercises and testing, third party continuity and resiliency, and crisis management. As a Risk Governance Manager, you will support and lead initiatives within the Governance framework including conducting assessments, program delivery, and ensuring BCRM’s processes are well managed and audit/exam ready.

Successful Managers in Operational Risk Management are highly motivated professionals with excellent analytical, problem solving, critical thinking, influence, and communication skills. They are forward thinking, quick to adapt, and technologically adept. They have a high level of exposure and have the opportunity to work with executives to create and implement innovative solutions to appropriately manage business continuity risks across the enterprise. The ideal candidate will be distinguished by excellent influence and communications skills, a passion for delivering exceptional results, a commitment to thought leadership, and a history of using sound judgment and developing meaningful relationships across diverse business teams.

Responsibilities to include:

  • Lead BCRM’s engagement activities on program assessments, internal audits, and regulatory commitments

  • Drive large, cross-functional initiatives to completion and execute roadmaps that deliver improved BC risk management practices, working with stakeholders to solve complex problems under tight deadlines

  • Own BCRM’s delivery and program management by integrating Agile and Lean principles to execute strategy and achieve team goals

  • Helps to establish governance structure where decision-making is weighted toward empowered teams

  • Coaches the program team to improve collaboration and self-organization

  • Provides regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments

  • Stay current on understanding effective risk management, operational resilience strategies, and business continuity requirements such as Federal Financial Institutions Examination Council (FFIEC) industry guidance

  • Proactively identify strategic and emerging BC risks

  • Execute BCRM’s program maturity assessments to inform program strategy and transformation

  • Manage work across organizational lines to address competing priorities and achieve results

  • Communicate with and influence senior executives on key business continuity risks and actions needed

  • Build and leverage productive relationships with cross-functional stakeholders to promote a strong operational resilient posture and act as a change agent to influence key stakeholders

Basic Qualifications:

  • Bachelor’s Degree or Military experience

  • At least 3 years of experience in risk management, or project management, or process management experience

  • At least 3 years of experience working with internal business customers

Preferred Qualifications:

  • At least 5 years of experience in risk, or compliance, or audit;

  • At least 5 years of experience working in financial services

  • At least 3 years of project management experience leading complex, cross functional projects

  • PMP, Lean, Agile or Six Sigma certification

  • Industry certifications in Operational Risk Management

  • Industry certifications in Business Continuity; e.g., Certified Business Continuity Professional (CBCP)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).