Wire Authentication Services - Principal Associate
The mission of Enterprise Wire Operations (EWO) is to seamlessly facilitate each payment story with efficiency, expertise, appropriate risk awareness and due diligence. EWO has accountability for both inbound and outbound payment processing for multiple Lines of Business (LoBs) across Capital One. The Wire Authentication Services (WAS) team manages exception volume for customers ineligible for or otherwise unable to utilize preferred wire initiation channels. The functions of this team include manual wire initiation subject to dual review and the performance of customer callbacks, an upstream fraud screening strategy. EWO is seeking an experienced, results-driven, autonomous people leader to join the Wire Authentication Services team who is passionate about challenging the status quo. The individual in this role will lead WAS associates, while collaborating with leadership and numerous partners across the enterprise to deliver exceptional service while continually looking to transform the customer’s payment experience.
Duties and Responsibilities:
Responsible for leadership of WAS associates w/ hours of operation from 9am - 5:30pm eastern, Monday through Friday
Actively develop, manage and coach direct reports on a daily basis
Ensure processes are governed by comprehensive, documented procedures and management routines that are aligned with corporate policies, standards, and best practices
Act to ensure all service levels are met and exceeded.
Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency
Works with partner groups within product management and customer servicing groups across commercial, small business and retail lines of business to problem solve complex issues and drive process change
Manages department’s audit remediation efforts including establishing controls and securing approvals
Maintain process business continuity planning
Perform periodic self-audits to ensure compliance with internal and external procedures and regulatory requirements.
Ability to work in a rapidly changing environment where priorities may shift immediately
Demonstrate independence in solving complex problems
Bachelor’s Degree or Military Experience
At least 2 years of People Management experience
At least 2 years of Banking Operations experience
At least 5 years of People Management experience
At least 2 years of Process Management experience
At least 2 years of Operational Risk Management experience
At least 1 year experience with LEAN
At least 1 year experience with Six Sigma management methodology
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-[Register to View] or via email at [Register to View] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).