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Job Details


Implementation Specialist (912943500A0)

Business and Financial Operations




Alpharetta, Georgia, United States

Implementation Specialist

Primary Job Location: United States: Atlanta, GA; New York, NY or Remote

Role Value Proposition:

Responsible for the successful reconciliation and data management of participant indicative data and the technical implementation for new Pension Risk Transfer (Closeout) sales. This includes data loading to various systems, providing support to the Operations Group on pricing issues, handling administrative requests, verbal/written participant communication and amendment pricing for existing closeout cases, also responsible for specific implementation tasks and milestones.

Key Responsibilities:

· Ability to successfully reconcile participant indicative data and develop expertise related to the technical aspects of employee benefits and pension contracts

o Support Retirement & Income Solutions (RIS) initiatives and projects as needed through demonstrated knowledge of employee benefit and pension plans and systems used in their administration

o Serve as a continuing technical resource for contract inquiries following the transition from Implementation to the Operations Group

· Working autonomously, utilize product knowledge to perform complex technical implementation and data management/reconciliation tasks for new Pension Risk Transfer (Closeout) sales that includes:

o Interpreting contract provisions

o Review initial contract drafts to verify that MetLife systems are capable to support the provisions and suggest system enhancements as needed

· Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness

· Ability to balance client expectations with MetLife capabilities and understand the impact both administratively and financially

· Prepare and test automated calculations for new contracts; participate in special projects and enterprise initiatives

· Provide effective end-to-end support for IT process improvements:

o Document potential improvements to processes and systems, develop recommendations for manager approval, coordinate with internal business partners to document business requirements, perform system testing and review test results

· General understanding of U.S. economy and employee benefits industry

· Perform other related duties as assigned or required

Essential Business Experience and Technical Skills:


· 2-3+ years of experience in the financial services support process

· Proficiency with Microsoft Office tools, particularly Microsoft Excel

· Excellent organizational, interpersonal, and communication skills, both written and verbal.

· Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible


· 2-3+ years of experience in Pension and Retirement Benefits is strongly preferred

· Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness