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Job Details

Capital One

Work at Home Customer Experience Coordinator-Bank Voice (R151808)

Business and Financial Operations



Full Time


St Cloud, Minnesota, United States

Thomas Edison North (74050), United States of America, St Cloud, Minnesota

Work at Home Customer Experience Coordinator-Bank Voice

More Than Just a Bank, More Than Just a Career

Your Voice is our voice. We’ll champion you.

The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.

More Than Just Training, More About You

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

  • Demonstrate a strong customer focus rooted in empathy

  • Communicate effectively with peers, management and customers

  • Exercise good judgment and independent decision-making skills

  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

  • Be proactive, have effective time management and organizational skills`

  • Display dependability with a solid attendance record

  • Have strong technical troubleshooting techniques

  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable

  • Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time

  • $20 per hour

  • An additional 5% applies to Wilmington, DE and 10% for McLean, VA

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

  • Medical, Dental, Vision, Prescription coverage Day 1

  • Flexible Scheduling

  • Paid Time Off

  • Wellbeing offerings such as backup childcare and Mental Wellness support

  • Tuition Reimbursement

  • Paid Training and Development offered quarterly

  • Flexible Spending Account

  • Life Insurance as well as Disability

  • Disability Insurance

  • 401 K and Stock Purchase Plan

At Capital One, we strive to attract the best people to give them the opportunity to be great.”

- Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

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For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).