Work at Home Customer Experience Coordinator-Bank Voice (R151808)
Your Voice is our voice. We’ll champion you.
The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.More Than Just Training, More About You
At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills`
Display dependability with a solid attendance record
Have strong technical troubleshooting techniques
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable
Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time
$20 per hour
An additional 5% applies to Wilmington, DE and 10% for McLean, VA
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
Medical, Dental, Vision, Prescription coverage Day 1
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance as well as Disability
401 K and Stock Purchase Plan
“At Capital One, we strive to attract the best people to give them the opportunity to be great.”
- Rich D. Fairbank, Chairman, Founder and CEO
We believe in the Power of one
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).