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Job Details

Capital One

Project Management, Principal Associate

Business and Financial Operations


Full Time


Melville, New York, United States

1307 Walt Whitman (22600), United States of America, Melville, New York

Project Management, Principal Associate

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

This role, within Commercial Loan and Capital Markets Operations, will be on the Strategy, Data & Analytics team, and require engaging with our Operations teams to deliver value added capabilities to core systems across the business.


Transformational Leadership:

  • Own high impact transformation initiatives or workstreams and contribute to the overall outcomes, definition, scoping, design, and delivery.

  • Distill big picture intent into tactical requirements and implementation plans.

  • Design and manage integrated and comprehensive delivery plans to deliver strategy, assess and address issues and risks, facilitate decisions, identify interdependencies, and convey status

  • Consult with business partners to understand complex problems and focus on bringing issues to resolution, influencing and escalating as necessary to meet timelines. Includes clarifying and defining transformation requirements and scope for cross-functional problems.

  • Collaborate cross-functionally with stakeholders and resources to provide thought partnership to effectively drive delivery of commitments

  • Conduct independent research and analysis to solve ambiguous client problems. Work with transformation teams to develop recommendations to clients (e.g., senior management or executives) enabling them to make key business decisions.

  • Manage multiple initiatives simultaneously using strong time management and prioritization skills.

  • Capture, action and escalate impediments to ensure that teams are effective and work unencumbered

  • Lead change implications for both associates and customers

  • Create and deliver presentations to leaders. Guide and influence leadership discussions and decisions.

  • Manage cross-functional transformation teams with varying expertise, skill set and transformation goals.

  • Create over-arching roadmaps, communication and change management plans. Ultimately responsible for day-to-day operational aspects of the initiative; participate in agile ceremonies and backlog grooming, benefits definition, management of changes, decisions, issues and risks, and assigning and managing team accountabilities.

  • Provide oversite to Release Train Engineers (RTEs) & scrum masters to ensure consistent E2E delivery

  • Address outside value chain / Release train planning needs and functional (Legal, Compliance, etc) stakeholder identification and alignment

  • Partner with product, design, ops and delivery teams to identify and resolve ambiguities and negotiate tradeoffs

  • Identify and resolve gaps in processes and delivery

  • Ultimately responsible for timely completion of all deliverables and initiative intent

  • Define and communicate success metrics to stakeholders to ensure scope and delivery alignment

Team Building:

  • Participate in team development, including recruiting and personnel development.

  • Perpetuate the culture of a high performing agile team.

  • Participate in creating team standards, including creation of templates, escalation vehicles, and best practice management.

  • Build working team relationships, internal to Commercial Loan Operations and with business partners. Build credibility with decision makers at the VP level.

Expertise Development:

  • Build expertise in the Closing and Loan Operations space, inclusive of operations, systems, product and sales

  • Participate in team meetings with business partners and confidently integrate with these same partners across the organization

Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions

  • A reliable private internet connection that is not supplied by use cellular data (hot spot)

    • Cable or fiber connections are preferred

    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found [Register to View] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

      For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

      Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).