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Manager, PSS Program Operations Management (4 Positions)

Business and Financial Operations




East Hanover, New Jersey, United States

Job Description The 4 positions for the Manager, PSS Program Operations Management roles are as follows:
• Manager, Program Operations Management- MS (1 position)
• Manager, Program Operations Management- Oncology (3 positions)

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

The role of the Program Operation Manager is to support product and program strategy for [Disease Area / Product]. This role supports ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This includes day-to-day management and monitoring of all PSS programs and services (onboarding, co-pay, adherence, e-services, hub operations), and pull-through of customer-facing resources to support field execution of [Disease Area / Product] programs. Serves as the primary contact between PSS field associates and HQ on program operations and patient access and reimbursement content deployment.
This associate will collaborate closely with the Director of PSS Program Strategy and Management for [Disease Area / Product] on program evolution through the product life cycle. Additionally, they will liaise with multiple PSS Centers of Excellence and cross-functional teams.

Your responsibilities include, but are not limited to:
• Works as an integral part of the PSS cross-functional team to identify and escalate operational issues requiring resolution with PSS teams including, but not limited to, Vendor Management, Patient Support Center, Product Team and Field Operations
• Liaises with PSS Centers of Excellence, including, but not limited to, PSS Vendor Operations Team, to address day-to-day operational needs and provide input for Vendor Management Team to communicate with vendor partners
• Leads/ participates in daily/weekly calls as necessary to be operationally up to speed on all projects and issues with program management
• Assess program operations to ensure business objectives are being met and evaluates program performance against these objectives in partnership with Patient Sup-port Center and Program Data Insights and Analytics Center of Excellence
• Acts as a consistent liaison, point of contact and facilitator to enable appropriate discussions and projects between PSS Operations, Product Teams, Vendors, USMM, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related to PSS Operational activities
• Supports successful communication of PSS programs to key stakeholders across the enterprise including sales, marketing, and field reimbursement teams and maintains an in-depth understanding of assigned PSS Program(s) and initiatives related to that program
• Understands key operational and program reports and uses them to measure business efficiency to manage overall program performance
• Partners with PSS Enterprise Content Design Team to pull-through customer-facing resources to field teams and content across all stakeholders (including MAP/FUSE)

Our selection process will prioritize US-based associates whose roles may be changing or may be impacted as a result of the Transforming for Growth reorganization. This is a US based position. No international relocation will be provided for this position.

This position will be located at the East Hanover site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international).