Field Services Engineer
The Level I Field Service Engineer provides remote and onsite support of all information technology equipment in back office locations for our internal “Power Up” Service desks.
Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment throughout the entire organization.
Provide first level support of all networks (Access Points, Routers, and Switches), servers, and VoIP telecommunication equipment within Retail locations.
Provide all support of network Category 6, fiber optics, and telephone infrastructure cabling in retail locations.
Troubleshoot telco circuit and pots lines demarcation points, providing loop back and line testing where needed.
Deploy and maintain out of band management devices in back office locations, so that network equipment can be managed remotely.
Maintain stand-alone UPS battery back-up equipment and the connections to the devices.
Setup and maintain the server 2008 print queues at back office locations.
Provide daily support of the Microsoft Windows 7 and Apple OS X operations systems.
Assist with the daily support of the appliance of Active Directory, Group Policy Objects, and Microsoft Configuration Manager to the PC level.
Provide on premise support for projects and other support teams where needed.
Support the automation of solutions for common problems and help find innovative ways to resolve issues.
Candidate must have strong communication and customer service skills
Candidates must be able to multitask efficiently
Candidates must have the ability to travel to additional back office locations for staff coverage/augmentation
Candidates must be adaptable to a fast-paced, evolving environment.
High School Diploma, GED, equivalent certification or military experience
At least 3 years experience in technical environment
At least 3 years’ experience with troubleshooting hardware and software problems
At least 1 year of experience with hardware and software installations
Bachelor’s Degree, or military experience
2+ years’ experience with Microsoft and Mac
2+ years’ experience with LAN and WAN
1+ years’ experience with remote PC support of users
1+ years’ experience with diagnostic/imaging tools
1+ years’ experience with mobile devices
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).