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Job Details


Labcorp (Drug Development)

Dispatcher/Logistics Coordinator

Business and Financial Operations

All

Yearly

Full Time

No

Albany, New York, United States

Please note: This is a hybrid opportunity: working onsite in the Albany NY area part of the time and working remote from home after onsite training is complete. However, this is not a 100% remote position. Candidates must either reside or be willing to relocate to the Capital District area

The Dispatcher Coordinator will dispatch specimen collection pickups covering on a weekly basis 13,500 on-calls, 1,200 stats for 2,500 route in the Northeast.

What to Expect
  • Utilize route management software to schedule, coordinate and dispatch specimen pickups Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)

  • Responsible for specific service area to ensure best possible solutions for client Achieve location productivity and expense targets while meeting customer expectations

  • Ensure a balance between customer response time, accuracy and cost/productivity targets

  • Follow standard procedures for field requests for service and dispatching calls Problem solve and provide potential resolutions for any specimen related issue Utilize multiple databases to process requests and inquiries

  • Performs a variety of administrative/clerical duties as needed

Schedule

Monday - Friday 2:00 PM to 10:30 PM

Education/Qualifications
  • High school diploma or equivalent

  • Prior experience in logistics, customer service or operations

  • Experience working in a medical courier environment is preferred

  • Familiarity with route management software is a plus

  • Basic computer and typing skills

  • Proficient in Microsoft Office Strong communication skills; both written and verbal Excellent organizational and time management skills

  • Strong attention to detail with the ability to multitask

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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