L3 Production Support - 4494850
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Provide L3 Production Support for multiple contact center applications
Function as technical subject matter expert both from an application functionality as well as production infrastructure/platform perspective
Engage in deep technical triage for incident and problem resolution as required
Engage in proactive identification and ownership of continuous improvement opportunities both from an application ad infrastructure standpoint
Perform Compliance/Risk/Audit activities such as Proactive Monitoring of Environment Interfacing for Vendor Hosted Applications, Release Management Support, Disaster Recovery, ARC Testing Activities, and Production Digital Activities
Minimum 1 year of experience with Net Core, J2EE, and Ansible
Minimum 3 years of Production Support experience
Certificate in Lifecycle Management (CLM)
High School Diploma or GED
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