Site & Equipment Coordinator
Summary: This position supports all of US Customer Service and Operations teams, with a particular focus on equipment coordination and inventory management, ensuring associate readiness and availability to service our customers.
Duties & Responsibilities:
- Ensures all new hire equipment and office supply readiness, whether in-office or virtual. This includes acquisition, bundling, and distribution of laptops and equipment for standard workstation set-up, for virtual associates, and assisting in the reservation and set-up of various training rooms when applicable., for in-office including maintaining retrospective equipment. Works directly with hiring and operations management teams to ensure new hire readiness on Day 1.
- Ensures all discontinued associate equipment is retrieved and recycled or discarded in the appropriate manner, maximizing all equipment warranty and repair programs to best control costs. This includes documentation and follow-up throughout the process to ensure proper escalation and legal protocols can be followed in the event property is not returned.
- Coordinates all new and replacement equipment and office supply requests for existing associate population. This includes ensuring uniform standards are followed and approval process met for any non-standard requests, maintaining a stable amount of excess inventory on-site, tracking spend and distribution of inventory.
- Manages and maintains controlled alignment of assets to GCSO cost centers, includes partnering with internal IT teams and vendor partner, DXC, to ensure complete and accurate updates are made to asset profiles and improved cadence is built around asset replacement and refreshes.
- Manages floorplans, specific to GCSO space, through the Facility Management System move request ticketing process. Includes maintaining local Excel views, for real-time capacity and occupancy analysis, partnering with Cushman & Wakefield to complete quarterly floorplan audits.
- Supports on-site LoB events such as townhalls, conferences, JDP certifications. This includes coordination of space and set-up, multi-media needs, catering, etc.
- Liaise with Site Leads and BC/DR Leads in response to emergency situations, including Medical, Fire, and Tornado. Plays key role leading GCSO through annual drills.
- Reviews and maintains complete and accurate documentation of processes and workflows, making necessary edits to existing processes and adding new ones as applicable.
- Leads small to medium initiatives and/or projects within the team, acts as subject matter expert and key point of contact for medium to large GCSO and Corp initiatives and projects.
- Identifies and proposes opportunities for increasing efficiency and improving cost position based on our way of doing business today, to ensure continuous improvement.
Skills & Competencies:
- Strong relationship building and communication skills
- Strong organization skills and ability to multi-task and change direction as needed throughout a fast-paced workday
- Willingness to learn and to ask questions
Experience & Education:
- Ability to lift to 25 pounds
- Ability to engage in extended periods of standing and mild to moderate physical activity
- Basic computer skills and confidence using MS Office products
- General knowledge of supported business functions, processes/procedures, workflow, systems, and transactions
- Minimum HS diploma with history of related work experiences
“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.