Azure Customer Success Manager
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at [Register to View] .
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights.
The Azure Customer Success Manager will serve as the central point of contact for customers across engagements helping to drive the client’s existing cloud & enterprise consumption through developing and managing customer relationships. The Azure CSM will be empowered to shape customer relationships for a strategic set of the client’s customers and, assist the customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities.
This is a Full-time in-office position requiring you to work out of our Accenture office in Atlanta, GA, Charleston, WV, Austin, TX or Tampa, FL
1.5 year of experience in a sales/ lead generation role – preferably in the technology industry OR in an account management/ customer support/ customer success role from a consulting, pre-sales or post-sales environment OR in a tech support/ helpdesk role
6 months of experience working with cloud infrastructure solutions OR Microsoft Azure certifications and a passion for cloud technologies
Bachelor’s degree is preferred
Outstanding communication skills, both verbal and written; ability to communicate and foster positive business relationships
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations.
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