Content Review Associate
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.
Help improve the quality and safety of online content, while gaining hands-on job experience. Accenture is hiring full-time employees to work as a Content Reviewer on a fixed-duration project for one of our leading clients. As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Day-to-day responsibilities may include, but are not limited to:
Serve as an advocate for the user community
Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.
Hours & Shifts
The role requires a degree of flexibility regarding shift requirements. Incumbents will need to have the ability to work 5 out of 7 days a week, including weekends and holidays.
Individuals are provided paid training.
In the context of this role, individuals may directly or inadvertently be exposed to objectionable/sensitive content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
As an Accenture employee, you will receive competitive rewards, access to benefits programs (weCare) and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
High School Diploma or equivalent
Minimum 6 months of experience in a professional or military setting
Minimum 6 months of experience with software for office productivity, including Microsoft Outlook
Must be fluent in English
This role requires you work on-site and being fully vaccinated is a requirement of entry premises
Preferred Skills / Experience
Active Social Media presence
Strong problem-solving and troubleshooting skills
Experience with confidential information collection and management
Excellent communication (verbal and written), facilitation, and interpersonal skills
Passion for ensuring a world class user support experience
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Strong attention to detail, results-oriented, self-directed, and inquisitive
Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside.
Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable hourly rate for roles that may be hired in California, Colorado, New York City or Washington as set forth below and [Register to View]
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the [Register to View] .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.