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Job Details


Accenture

Security Client Delivery Lead - REMOTE

Business and Financial Operations

All

Full Time

No

Columbus, Ohio, United States

We Are

Accenture Security helps organizations prepare, protect, detect, respond, and recover along with all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our client's needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people uses the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security, and managed service solutions to rethink the entire security lifecycle.

You Are

You’ve got the skills and experience to showcase the value of cybersecurity services while keeping clients engaged and apprised of the latest developments on the threat landscape. Day-to-day, you’re all about solving cybersecurity problems for clients and using your people skills to make sure everyone on your team is working cohesively. You also are comfortable working with sales teams to help transition clients from pre-sales to onboarding and supporting your client’s renewal cycles.

The Work

  • Be a trusted security advisor for Accenture MxDR clients and support sales team with pre-sales activities and client renewals.

  • Provide high-touch, personalized engagement within the scope of the MxDR Service to drive client delight and retention.

  • Coordinate Accenture MxDR operations resources during delivery of MxDR Services to Accenture clients.

  • Orchestrate and coordinate resources within Accenture to provide smooth delivery of MxDR.

  • Monitor service reliability / availability and engage SOC resources to assist with client needs.

  • Create and deliver regular executive business reviews to ensure client understanding of the value delivered by Accenture MxDR services.

  • Act as a primary escalation point for clients to resolve any concerns or problems with MxDR services; Triage customer requests; Update clients on status.

  • Drive internal initiatives to improve client satisfaction including working with product management on service enhancements.

  • Provide training and knowledge transfer for MxDR clients during transition and delivery.

  • Provide clients with relevant threat intelligence briefings & industry updates and initiate new Business Development opportunities.

  • Identify opportunities to grow revenue and provide more Accenture-wide services to clients.

  • Collaborate with account team and participate in the sales cycle through MxDR SOC tours and presentations to prospects.

  • Post-sales delivery relationship management for assigned MxDR clients.

  • Track and drive client renewals with Accenture account team.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

#NAUST456

Qualifications

Here’s What You Need

  • Minimum 3 years experience working with Managed eXtended Detection & Response and Managed Security Services offerings

  • Minimum 3 years experience with Service Delivery Management, Project Management Skill and strong grounding in Cyber Security

  • Minimum 3 years experience communicating and presenting; working with C-Level or other IT executives

  • Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below and [Register to View]


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the [Register to View] .


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


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