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Job Details


Business Transformation Lead

Business and Financial Operations


Full Time

On Site


Cary, North Carolina, United States

Job Location: United States : North Carolina : Cary

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Hybrid

Role Value Proposition

The Business Transformation Analyst or Process Improvement Lead for Source to Pay will participate in the designing, development and implementation of new operating model processes and systems support. This role reports direct to S2P Head and will have a focus on US business while also overseeing worldwide function alignment. Will partner with Strategic Sourcing, Category Management and Account Payable teams to deploy and continuously assess stakeholder/clients experience and performance delivery to drive value and mitigate risks. In addition, will collaborate with sourcing, procurement operations/systems, finance, vendor management organization to ensure successful implementation of the category strategies.

Key Responsibilities

  • Participate in design, development and deployment of process and procedures for the new Procurement Operating Model.
  • Define governance methodology for continuous monitoring UX and delivery according to new Procurement Operating Model.
  • Manages planning and budgetarily data, presenting to senior leadership status follow ups and key reporting data.
  • Determine agile methodology and tools for testing and enhancing processes, procedures, and systems to support new procurement operating model roadmap.
  • Document and lead documentation of processes, policies, and procedures.

Essential Business Experience and Technical Skills

  • Proven leadership experience managing direct and indirect resources
  • Demonstrates both strong analytical and big picture capabilities in problem solving approaches.
  • Effective written and oral communications.
  • Passion for assess, design and change.


  • Undergraduate degree required
  • 5-8+ years broad-based experience
  • Management Consulting experience
  • Planning and accountability ability


  • Business Process Management / Business Process Improvement methodology and tools
  • Process mining
  • Change Management experience
  • Design Thinking
  • Supply Chain, Source to Pay or Performance Management experience is a plus

Business Category


Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.