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Job Details

Capital One

Principal Communications Associate, Chief of Staff Team (R124045)

Business and Financial Operations




McLean, Virginia, United States

Center 2 (19050), United States of America, McLean, Virginia

Principal Communications Associate, Chief of Staff Team

We’re looking for an amazing communications specialist to join our team and support the comprehensive communications strategy for the President of the Retail Bank & Premium Card Products.


  • Serve as a strategic partner to the lead communicators and chiefs of staff to plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates

  • Drive the communications strategy for our Businesses under Lia, supporting the Retail Bank and Card narratives

  • Be a creative storyteller to curate engaging experiences including executive gatherings, all-employee meetings, digital/video storytelling and special events.

  • Play an integral role promoting associate engagement, client awareness, and community involvement to help continue to energize the Partnerships culture.

  • Serve as a strategic partner to the lead communicators and chiefs of staff to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect with and inspire leaders and employees.

  • Shape communications in partnership with our external affairs team around corporate issues as well as opportunistic events that affect the company’s reputation and ability to attract and retain employees.

  • Evaluate performance for communications, based on real-time metrics and other leading key performance indicators; recommending refinements to communications strategies, messaging and new feedback mechanisms, as needed, based on ongoing assessments.

  • Own an internal “beat.” Research, compile and distribute relevant news through various internal channels

  • Partner with and influence internal partners as needed in the best interests of the business and its employees.

Here's what we're looking for in an ideal teammate:

  • Strong business acumen and customer-orientation and proven track record of collaborative work relationships.

  • Strong writing and story-telling skills with sound editorial judgment.

  • The ability to distill complex content into clear, concise and engaging communications.

  • Experience managing issues, crisis communications and organizational change communications.

  • Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.


  • Bachelor’s degree or military experience or at least 3 years of experience as a communications specialist

  • At least 1 year of experience creating content on behalf of senior leadership

  • At least 1 year of experience implementing business communication and organizational change management strategies, plans and deliverables.


  • Bachelor’s Degree in Communications, Marketing, English or Journalism

  • 2+ years of experience in financial services or technology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-[Register to View] or via email at [Register to View] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).