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Management Consulting Sales & Commerce Senior Manager (00940572_Cleveland)

Business and Financial Operations




Cleveland, Ohio, United States

We Are:

Accenture Consulting - Your Unique Place in our Global Collective:

Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. We are an innovation led-company that works at the heart of our clients’ organizations so that no matter how complex the business challenge, we face the future with confidence.

If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You’ll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you’ll do so much more than consult.

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn’t happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture Consulting means you will learn, innovate and lead, and together we will improve the way the world works and lives.

You Are:

If you love innovating and creating industry leading Sales and Commerce solutions and building consistent, cross-channel customer experiences is your wheelhouse, we want to meet you! There is never a typical day at Accenture, that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space. Your role will require you to directly work with the client to bring ideas and innovation for Sales transformation, customer relationships, digital selling, ecommerce, and omni-channel solutions. You will also be accountable for helping to drive new ideas with the client and working with the practice specific teams to ensure client value and ability to execute are front and center.

The Work:

  • Originate, qualify, and close new opportunities for Accenture with our clients across our Sales & Commerce services, including digital strategy, Sales function optimization, user experience, and e-commerce/omni-channel commerce

  • Evaluate clients’ current Sales functions and recommend solutions that address their unique market and organizational needs

  • Redesign client functions like sales talent management, incentive management, and operations as needed to achieve their goals

  • Work with Accenture leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for Sales & Commerce initiatives and play the role of a trusted advisor

  • Develop global digital and multi-channel commerce strategies for Accenture clients including leading the team performing rigorous analysis to identify potential value creating opportunities, creating the business case and developing the requirements to implement the strategy

  • Be a thought-leader in Sales & Commerce Industry challenges, trends, solutions, economics and related qualitative & quantitative aspects, and help Industry Leads in creation of a digital value architecture

  • Develop requirements to ensure that the Sales & Commerce vision and recommendations translate to (and leverage) Accenture assets, products and services

  • Define high level enterprise digital architectures and applying digital commerce best practices to support strategy recommendations

  • Lead client assessment portion of strategy engagements, develop cohesive conclusions and present key findings at the executive level

  • Implement change-management initiatives that drive adoption, ease implementation, and position Sales & Commerce solutions for long-term success

  • Manage and coach junior team members, and continue to grow your own expertise to help Accenture maintain its thought-leadership position

  • Be ready to rack up those air miles with frequent travel to client sites


Here’s What You Need:

  • At least 7 years of experience responsibilities including:

    • Professional services in digital business, eCommerce and Sales consulting to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation

    • Working on multiple deals at the same time with multiple clients per week

    • Client facing experience with demonstrated experience as a pro-active leader

    • Analyzing an organization’s Sales & Commerce operations to identify customer and employee pain points across all types of touchpoint (online, chat, call center, mobile, retail)

    • Advising clients on the process and organizational changes needed to improve the Sales & Commerce experiences

    • Making recommendations for technology solutions to improve the Sales & Commerce experience

    • Implementing your recommendations with cross-functional stakeholders, including business and technology leaders and frontline employees

    • Building business cases and calculating ROI on customer strategy initiatives

  • At least 5 years of experience in a consulting environment

  • At least 5 years of strategic program experience involving team leadership and project leadership

  • A Bachelor’s degree

Bonus Points If:

  • Strategic skills: strong critical thinker, ability to architect solutions, and clearly communicate strategic ideas in a clear, simple manner

  • Experience designing, developing and implementing Sales and digital processes and ways of working that bring agility to teams, as well as rolling out new organizational capabilities / Knowledge of Sales & Commerce best practices and leading measurements

  • You’re a pro at experience design across digital and traditional channels

  • You’re comfortable leading design-thinking workshops with clients and functional stakeholders

  • You have a cross-industry background in Sales & Commerce

  • You have experience or background in the following industries:

    • Primary Industries

      • Retail

      • Chemical & Natural Resources

      • Industrials

      • Consumer Goods & Services

      • Insurance

    • Secondary Industries

      • Health

      • High Tech

      • Communications & Media

Join our team, and do extraordinary things!

Our Commitment to You:

Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement. You’ll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects. Opportunities to learn daily through training, assignments, and collaborating with experts across the company. Access to leading-edge technology. Along with a competitive salary, Accenture offers a comprehensive package including generous paid time off, an employee healthcare plan and a competitive 401K program. Learn more about our extensive rewards and benefits: [Register to View]

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the [Register to View] .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.