Applications Solutions Senior Analyst (9759597_Seattle)
Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.
As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.
The Applications Solutions Analyst provides analytical and in-depth product knowledge to the customer base across the supported applications.
- Responsible for working in their area of expertise to provide timely solutions and recommendations to the customers to resolve their issues.
- Develop expertise in multiple product areas and will mentor team members and customers.
- Presents and champions escalations from customers on product issues to the appropriate internal Mortgage Cadence teams.
- Ensures that clients are successful in their product usage and contributes to overall customer satisfaction.
- Possess the requisite skillset to troubleshoot customer issues and provide required information to other internal teams to help drive solutions.
- Additional responsibilities will include participating in and facilitating Change Control processes as well as working with Development resources to perform Root Cause analysis.
- Minimum 3 years LOS Technical Support experience (preferred mortgage LOS)
- Minimum 1-3 years MS SQL experience
- Minimum 3 years customer service technology support experience
Additional Preferred Qualifications:
- Preferred experience with Azure Cloud Service
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