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Job Details

BMO Harris Bank

Director, Strategic Operations Management (Vendor Management/Process Optimization/Outsourcing) (R210029275_Chicago)

Business and Financial Operations



Full Time


Chicago, Illinois, United States


111 W Monroe - 115 S LaSalle

Job Family Group:



The Strategic Operations Management (SOM) Lead will be a senior member of the Enterprise Risk Team responsible for building the Strategic Operations Management Team and overseeing the effective integration and operations delivery of outsourced services. She/he will develop, promote, maintain, and manage the operations partnership with suppliers and service providers to improve productivity, service delivery, and quality. The Lead will perform periodic reviews, analyzing outcomes against targeted performance metrics and benchmarks, providing insights, and making recommendations for enhancements to deliver the expected benefits.


Provide advice and guidance on implementation of operations delivery arrangementsFacilitate and support relationships and key interactions between BMO internal business/group partners and suppliers/service providersOversee the execution of all operations components and product(s)/service(s), ensuring delivery according to the contractual service level agreements (SLA) in compliance with corporate standardsEstablish benchmarks and key performance metrics, monitor and track BMO and supplier performance and addresses any issuesDesign and produce regular and ad-hoc performance reports and dashboardsBreak down strategic problems, analyze data and information, understand best practices to provide insights and improvement recommendations to unlock valueInform and advise other outsourcing and process optimization efforts in Risk Management and elsewhere


10+ years of experience in outsourced operations management, with strong emphasis on knowledge process outsourcing for financial servicesStrong knowledge and experience in process optimization and capacity/resource optimization, ideally with 6-sigma certification.Experience liaising between business areas and suppliers/service providersTrack record delivering measurable business impact through operationsAbility to manage/cultivate enterprise talentExperience working in a global and dynamic environmentVerbal & written communication skills - ExpertAnalytical and problem-solving skills - Expert.Data driven decision making - Expert.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at [Register to View] .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.