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Job Details

BMO Harris Bank

Senior Manager, Procedures for North America Commercial Banking (R220000876_Minneapolis)

Business and Financial Operations



Full Time


Minneapolis, Minnesota, United States


111 W Monroe - 115 S LaSalle

Job Family Group:

Strategy & Change

The Senior Manager, Procedures for North America Commercial Banking will act as trusted advisor to management and stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.

  • Breaks down problems, provides strategic insights and recommendations, determines priorities and best sequence for execution.

  • Works collaboratively with business/groups on complex requirements. Writes, publishes, and maintains Commercial operating procedures and/or manuals. Ensures solutions are written in a clear, concise and consistent manner to provide information that increases knowledge of BMO products, services, processes and policies, and enables business/groups to provide great customer service.

  • Collects required information for review and analysis.

  • Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of procedural solutions.

  • Streamlines, organizes, simplifies and continuously assesses NACB procedure library.

  • Ability to be involved in multiple ad hoc projects at once

Understands the business/group and facilitates communication with other program/project managers and stakeholders efficiently and effectively. Leads assigned projects from project initiation to implementation to achieve desired business results. Ensures that a successful business outcome is the prime measure of project success including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor. Drives to mitigate execution risk to achieve the desired business outcomes. Directs, manages, and coordinates team members including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations.

  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

  • Assists in the development of strategic plans.

  • Influences and negotiates to achieve objectives.

  • Identifies emerging issues and trends to inform decision-making.

  • Conducts independent analysis and assessment to resolve strategic issues.

  • Acts as the subject matter expert for stakeholders.

  • Monitors and tracks performance and addresses any issues.

  • Socializes change management plans with stakeholders and consistently measures project effectiveness and adoption.

  • Directs complex initiatives typically involving multiple business units.

  • Exercises direct accountability for projects with up to 50 team members

  • Takes ownership of the project from cradle to grave and ensures all project artifacts are completed.

  • Provides guidance to the project sponsor on the implementation and sustainment of project, resulting in successful project outcomes.

  • Manages all aspects of the project lifecycle, including business, operational and technology deliverables. Ensures all project processes are completed.

  • Ensures change management plans are developed, socialized and consistently measured to deliver the expected project benefits and adoption.

  • Executes project requirements in governance frameworks focused on risk appetite, regulatory and compliance standards.

  • Monitors and controls deliverables. Makes recommendations and adjustments to the overall plan to achieve deliverables.

  • Provides project sponsor with advice throughout the project.

  • Understands project interdependencies and demonstrates critical thinking that proactively identifies project risks and establishes effective risk mitigation from the outset.

  • Demonstrates stakeholder partnership that involves effective communication; gains and builds trust and rapport.

  • Demonstrates ownership and commitment by holding themselves accountable for the identification and resolution of problems.

  • Leads and/or represents the project team meetings, governance forums and inter-department forums.

  • Adheres to Bank risk, regulatory and compliance controls.

  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

  • Implements changes in response to shifting trends.

  • Broader work or accountabilities may be assigned as needed.


  • Typically 7+ years of Commercial Banking experience and/or certification in related field of study or an equivalent combination of education and experience.

  • Able to manage ambiguity.

  • Entrepreneurial skills – In-depth.

  • Judgement skills – In-depth.

  • Learning agility – In-depth.

  • Stakeholder management – Expert.

  • Able to navigates challenging situations effectively.

  • Able to manage project and business risks, including project interdependencies.

  • Able to resolve issues effectively.

  • Seasoned professional with a combination of education, experience and industry knowledge.

  • Verbal & written communication skills - In-depth / Expert.

  • Analytical and problem solving skills - In-depth / Expert.

  • Influence skills - In-depth / Expert.

  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

  • Data driven decision making - In-depth / Expert.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at [Register to View] .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.