Collections and Claims Associate (R00069878_Austin)
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
Responsible for collecting on customers based on agreed upon criteria with client and in accordance with the DTP
Responsible for activities assigned by the RL Team Lead
Responsible for calling, emailing, making payment arrangements with customers
Demonstrated ability to work as part of a team
Liaise with customers on a timely basis, execute collection activities, reconcile, and track daily monthly AR balance accounts with customer records
Ensure the completeness and accuracy of invoices in the AR system manually encoded or through interface
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments
Work closely with key teams such as Credit and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
Provide administration work related to collections, such as statements and letters
Escalate unresolved issues to management timely and follow through issues until final resolution
Contact internal and external customers and provide customer service
Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
Meet monthly collection targets
Escalate issues in accordance with escalation policy
Attend client meetings to discuss debtor performance and address issues as required
Be proactive and innovative with ideas to improve service deliverables to the client
Perform deduction management activities
1 year of Finance and/or Collections experience
Oracle or Salesforce experience preferred
Microsoft Office including Word, Excel and PowerPoint
Strong communication skills
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team
Able to work under time pressure, able to prioritize workload and meet strict deadlines
Strong analytical and problem-solving skills
Positive attitude and flexible, especially in the period of month, quarter, and year end closing
As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $37,476 – 53,200 and [Register to View]
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Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
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