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Job Details


Accenture

Collections and Claims Associate (R00069878_Austin)

Business and Financial Operations

All

Yearly

Full Time

No

Austin, Texas, United States

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at [Register to View] target="_blank">[Register to View] .

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

Job Description

  • Responsible for collecting on customers based on agreed upon criteria with client and in accordance with the DTP

  • Responsible for activities assigned by the RL Team Lead

  • Responsible for calling, emailing, making payment arrangements with customers

  • Demonstrated ability to work as part of a team

  • Liaise with customers on a timely basis, execute collection activities, reconcile, and track daily monthly AR balance accounts with customer records

  • Ensure the completeness and accuracy of invoices in the AR system manually encoded or through interface

  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments

  • Work closely with key teams such as Credit and Sales in mitigating collection risk

  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

  • Provide administration work related to collections, such as statements and letters

  • Escalate unresolved issues to management timely and follow through issues until final resolution

  • Contact internal and external customers and provide customer service

  • Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

  • Meet monthly collection targets

  • Escalate issues in accordance with escalation policy

  • Attend client meetings to discuss debtor performance and address issues as required

  • Be proactive and innovative with ideas to improve service deliverables to the client

  • Perform deduction management activities

Qualifications

Basic Qualifications

  • 1 year of Finance and/or Collections experience

Preferred Qualifications

  • Bachelors degree

  • Oracle or Salesforce experience preferred

Professional Skills

  • Microsoft Office including Word, Excel and PowerPoint

  • Strong communication skills

  • Adaptable to learn new processes, concepts, and skills

  • Demonstrates the ability to work as part of a team

  • Able to work under time pressure, able to prioritize workload and meet strict deadlines

  • Strong analytical and problem-solving skills

  • Positive attitude and flexible, especially in the period of month, quarter, and year end closing

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $37,476 – 53,200 and [Register to View]



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. [Register to View]


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the [Register to View] .


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.