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Job Details


Meta (formerly known as Facebook)

Developer Support Engineer (a1K2K0000032nz4UAA)

Computer and Mathematical

All

Yearly

No

Sunnyvale, California, United States

This is your chance to work on the team that helps Facebook’s Platform partners, marketers, and advertisers build engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be the first point of contact for bug reports and platform development questions raised by the Facebook Platform developer community. You will assist our developers by providing creative solutions to challenging technical issues, while also working with the internal engineering teams to ensure all issues raised are resolved in a timely manner. In addition to this, you will be responsible for building and improving our internal support tooling and reporting.

Required SkillsDeveloper Support Engineer Responsibilities:
  • Provide world-class support to the Facebook Platform developer community
  • Become an expert in our products, our developers and their needs by providing effective technical consultation, scaling developer support with Sales and Partnership growth
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction through resolving technical issues
  • Build product insights through data based investigations from operations and developer experience/sentiments and work with cross-functional partners to take appropriate action, leading improvements with our tools and processes
  • Demonstrates thought leadership of operational expertise to drive strategic decisions to promote the growth of sub-team(s) being lead or are part of (market, platform, etc.)
  • Contributes effectively in decision-making meetings with other managers and team leads by defining and shaping support strategy, ensuring alignment between support, product and other cross-functional teams, building trust in high pressure/fire-drill situations
  • Proactively and independently apply critical thinking to boost overall efficiency outside immediate line of reach, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
  • Regularly frames and considers issues, being an expert in our products, our developers, and their needs within the larger scope and goal of the team and translates them into actionable insights and consultation that have key business impact
  • Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
  • Confidently and constructively challenges priorities and/or the direction of a certain project. Begin to lead through others by removing obstacles, stop pieces of work, and/or re-prioritize resources, positioning others to be successful
  • Demonstrate strong leadership at a global level as a resource, point person, and mentor to others, regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
  • Lead and execute several concurrent complex projects while using your problem-solving skills to resolve large business problems
  • Effectively manages key relationships with multiple cross functional partners, demonstrating leadership by facilitating communication of the team and nurturing cross functional relationships
  • Understands and appreciates perspectives from different teams and different types of people, making informed decisions and recommendations based on the reprioritization of competing needs
  • Proactively create an atmosphere where team members want to work with him/her
  • Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
Minumum QualificationMinimum Qualifications:
  • 3+ years of experience in software development with a Masters or 5+ years of experience in software development with a Bachelors
  • Programming experience in one or more of the following languages: Java, PHP, Objective-C, Python and Ruby
  • Communication skills in English
  • Demonstrated problem-solving approach and analytical skills
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
  • Write production code that will improve our internal tooling and our external support channels, building understanding across a variety
Preferred QualificationPreferred Qualifications:
  • Experience developing for mobile would be an advantage
  • Experience in enterprise support role would be an advantage
  • Experience with docker, Jenkins or similar

(Colorado only*) Estimated salary of $142,000/year + bonus + equity + benefits *Note: Disclosure as required by sb19-085(8-5-20)

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [Register to View]