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Job Details


Altice USA

Advanced Analyst - NMC

Computer and Mathematical

All

No

Bethpage, New York, United States


Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings, With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Candidate will be responsible for advanced troubleshooting and support of the Lightpath Network. NMC directs and actively coordinates testing, maintenance, repair functions for all services and elements within the Lightpath network. Utilizing Operational Support Systems, candidates will provide support to each element to test, diagnose, fault locate and resolve network issues directly and or coordinate dispatches until the issue is resolved. The position requires a high degree of technical competencies providing support to many various internal and Customer organizations. The position assumes ownership and accountability in areas of recognized technical expertise and provides technical leadership, guidance, and assistance across different support segments. Primary work will include high-level trouble identification and resolution for unique, complex or chronic type network problems or issues. This position proactively takes the technical lead on issues or concerns, effectively identifying and resolving problems related to service assurance, network reliability, and customer satisfaction. The Analyst position will also mentor lower-level Analysts and technicians as required.

DUTIES

  • Proactively monitor systems/network and validate alarms from monitoring tools, administering second-level troubleshooting and support providing confirmation (RC) of issues and events.
  • Ensure all trouble issues (Remedy tickets) are tracked, controlled, communicated, and escalated within proper ticket SLA metrics.
  • Perform analysis and decode of data/IP protocols and interpret results
  • Troubleshoot IP routing and subnetting issues. Perform changes and testing for NAT/PAT, DHCP protocols, and VPN support
  • Execute problem avoidance practices to maintain a high level of reliability
  • Perform initial problem analysis and triage to escalate tickets when appropriate
  • Serve as liaison with end-users, managers, and technical teams to communicate problems until a resolution is reached
  • Interface with other departments and workgroups daily, including Provisioning, Engineering, and Installation
  • Ensure metrics and goals are exceeded for network availability and Mttr
  • Ensure all work-related test equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in a manner that is in compliance with all Optimum Lightpath safety rules and regulations
  • Bachelor’s degree or comparable NOC Operations experience.
  • Minimum 5 years of voice and data networking experience.
  • Working knowledge of Wave systems, TDM based transport services DS0-STS1.
  • Expert knowledge of Carrier Ethernet common network elements & circuit design standards.
  • Protocol competencies include TCP/IP suite, IP, OSPF, BGP, MPLS, NAT
  • Strong ability to analyze and decode IP, VOIP, SIP protocols and interpret results
  • Strong knowledge of Customer Premise Equip, PBX, D-Banks, Adtran Total Access
  • Thorough understanding and support experience for Local Area Networking and Wide Area networking technologies support for Hosted/Premise-based solutions.
  • Proven ability to multitask, strong verbal and written skills required.
  • Ability to persuade and use problem-solving conflict resolution skills.
  • Participate in flexible work schedule 24X7, and standby rotation.

PERFORMANCE STANDARDS

  • Maintain targeted Network availability objectives of 99.999
  • Meet or exceed “On-Net” MTTR 3.0 objectives are met.
  • Complete on average of 20 Trouble/Service tickets per day
  • Target first call trouble management resolution rate >95%
  • Exceed target ACD ASA < 18.0sec

TRAINING

Training on specific network elements will be provided to the successful candidate, i.e.

  • Atrica Network, Cisco’s Optical Multiplexers, Lucent Sonet Equipment, Marconi Multiplexers, Network Analyst, Remedy, NextLevel, Nortel DWDM

Voice and Data technologies

  • TBS, OSI, Ucommand, OTM 100, E-line V-Line, E-Lan, VOIP, VPN, internet access, bundled services, and managed routers, ATM/Frame Relay, MPLS (VLan, VLan tagging etc), VPN’s, VOIP, FireWalls

Vendor Training

  • Lucent OC3, Cisco ONS 15454/15327 , TCPIP Certificate, Cisco InterNetwork troubleshooting Certificate, Minimum of four courses towards CCNA Certificate, TellLabs DWDM, TellLabs 6400, Nortel DWDM, Lucent Sonet Equipment

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.


Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.