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Job Details


Microsoft Systems Engineer





Cleveland, Ohio, United States


Job Description:

The NASA IT portfolio within Civil-EMS currently has an opening for an Email Systems Engineer. This is a telework position, but the ideal candidate will reside within reasonable commute distance from a NASA operating center. This is an exciting opportunity to use your experience helping the NASA End-User Services and Technologies (NEST) mission. In this mission, we serve as an agile, trusted partner to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data. And, above all else, continuously enhance the end-user experience.

The Email Systems Engineer is responsible for supporting and enhancing the mail flow environment at NASA to include M365 and on-premise Infrastructure. This includes Red Hat Linux based post fix servers, Exchange Online, Microsoft Defender, M365 security suite, SMTP gateways, SPF/DMARC/DKIM, networking to include express routes, DNS, and IP management. Having a technical background in these technologies will be key to success of position.

Must be able to clearly articulate technical dialog with a variety of audiences to include NEST and NASA management. Must be able to work within a team environment as this position will interact with not only members of NEST but also cross contracts with other service offices.

Primary Responsibilities

  • Delivering, supporting, and enhancing technologies from Microsoft 365 in Exchange Online, Exchange Online Protection, Microsoft Defender, legal holds, and retention policies.
  • Delivering and supporting enhanced mail flow and mail flow security, SMTP, Mobile Device Management, SPF, DKIM, DMARC, certificate management.
  • Must know how to update systems that work with Email. For example: enable scan to email and fax to email functionality.
  • Change Email Domain mx records to change mail flow
  • Supporting Active Directory and identity management services, ADFS, SSO SAML Integrations, GPO, and MFA.
  • Supporting Red Hat Linux as well as Postfix.

  • Supporting networking environment to include express route, DNS, IP management, Kerberos authentication and OAuth.
  • Resolves highly complex problems using significant application of technical knowledge, reasoning and interpretation.
  • Actively participate in projects and activities to deliver the services defined on the NEST innovation roadmap.
  • Monitor technology trends and vendor roadmaps to anticipate changes and implement new technologies while minimizing risks. Regularly review the tools and processes used to deliver NEST services and manage NEST systems.
  • Work with NEST engineering to add emerging technologies that can benefit NASA to the NEST innovation roadmap.
  • Provide technical review for changes to endpoints and endpoint management systems that are managed by NEST.
  • Create and maintain system documentation, test plans, work instructions, and knowledge articles along with business continuity strategies.
  • Identify and implement changes to existing on premise mail flow infrastructure to move to cloud to reduce costs.
  • Partner with NEST vendors to monitor product roadmaps and participate in technology previews.
  • Be a part of technical teams as a SME in execution of large technical projects or processes.
  • Complete tasks related to change implementation, incident resolution, and project delivery.
  • Responsible for helping support and administer M365 suite of services for mail flow as well as on premise Linux mail infrastructure to include upgrades, virtualization, server builds, migrations, and decommission.
  • Introducing new and modify existing Microsoft 365 mail flow features and services across NASA and support customer issues.
  • Working with security to enhance security posture of our environment.
  • Managing and creating PowerShell scripts.

Basic Qualifications

  • Experience as IT Systems Engineer in mail flow
  • Extensive PowerShell knowledge
  • Strong written and verbal communication skills with the ability to present complex technical subjects in an effective way to audiences with a differing levels technical expertise.
  • Ability to work efficiently and effectively in a telework environment while maintaining healthy communication with peers, leadership, customers, and project stakeholders.
  • Reliable internet connection for telework
  • Suitable workspace that is conducive for focusing on complex work assignments and participating in frequently online video meetings.
  • Experienced with project management and process improvement
  • Ability to multitask in extremely fast paced environment
  • Experience in delivering solutions and technologies such as cloud-based architectures like Azure and/or AWS in a large complex enterprise

EDUCATION & EXPERIENCE: Requires BS degree and 12 – 15 years of prior relevant experience.

Pay Range:Pay Range $101,400.00 - $156,000.00 - $210,600.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.