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Job Details

BAE Systems

Field Service Tech III (82593BR)




Full Time


Anniston, Alabama, United States

Job Description This is a Desktop support position. Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community. Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support. Provide basic desk VoIP telephone support. Provide mobile device support to include iPhone/ iPad/Blackberry/ Droid. Resolve printer issues namely toner replacement, paper jams and printer maintenance. Update asset inventory via ticketing system database. Working knowledge and experience with Active directory. Utilize Remote application software to provide service to both on-site and off-site users. May provide minor training to customer support personnel.
Required Education, Experience, & Skills Proficient in MS Office products including Lync/Skype for Business
Proficient with a variety of MS Operating Systems: Win10, Win8, Win7, WinXP
Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
Basic understanding of networks
Experience with Microsoft Active Directory
Knowledge in Asset Management
Excellent customer service skills
Excellent communication skills – oral and written
Ability to work well with others in a team environment
Adheres to standards as defined in Standard Operating Procedures

Preferred Education, Experience, & Skills 6+ Years experience with High School or 3+ Years experience with AA or 0+ Years experience with BS.
About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.